MFLC Area Supervisor (Tidewater/Hampton Roads, VA)

KBR•Norfolk, VA

10d

About The Position

The Military Family Life Counseling (MFLC) Program Area Supervisor provides direct supervision, operational oversight, and daily support to MFLC counselors assigned to military installations within a designated region. The role is responsible for effective service delivery, counselor performance, compliance with MFLC program requirements, and coordination with installation stakeholders. The Area Supervisor is the primary operational link among MFLC counselors, installation leadership, and regional program management, helping ensure services are responsive, compliant, and mission-focused in support of military service members and their families. The position is contingent on contract award. The supervisor must reside within or near the assigned region and travel to military installations as required. Work combines on-site installation visits, remote administrative work, and coordination with regional leadership. Frequent regional travel and occasional overnight travel are required.

Requirements

Master’s degree in Counseling, Social Work, Psychology, Marriage & Family Therapy, or a related behavioral health field.
Current, unrestricted independent clinical license (LPC, LCSW, LMFT, Psychologist, or equivalent).
At least 5 years of experience providing behavioral health or counseling services.
At least 2 years of supervisory, lead, or operational coordination experience.
Experience working directly with military populations, military families, or in DoD environments.
Ability to travel regularly to military installations within the region.
Must reside within or near the assigned region.

Nice To Haves

Prior experience with the MFLC program or similar DoD behavioral health contracts.
Experience supervising geographically dispersed counselors.
Familiarity with government contracting environments.
Previous experience serving as a Site Lead or Lead Counselor.
Strong supervisory and leadership skills.
Excellent communication and conflict-resolution abilities.
Strong organizational and problem-solving skills.
Professional judgment, discretion, and adaptability.
Ability to work independently while collaborating within a regional leadership structure.

Responsibilities

Provide direct supervision to MFLC counselors assigned to military installations within the region.
Facilitate individual and group supervision calls.
Serve as the primary point of contact for counselors on daily operations, scheduling, performance expectations, and program guidance.
Conduct routine check-ins, provide performance feedback, and perform field observations.
Address counselor concerns, operational challenges, and installation-level issues in a timely and professional manner.
Support onboarding, orientation, and transitions for new MFLC counselors.
Ensure services follow contract requirements, DoD policy, and MFLC program standards.
Monitor counselor coverage, workload distribution, and service utilization across installations.
Coordinate counselor schedules, leave coverage, and temporary duty assignments to maintain continuity of service.
Help resolve installation-level issues involving space, access, scheduling, or stakeholder coordination.
Support clinical and operational quality assurance activities with Regional Management and Clinical leadership.
Ensure counselors comply with documentation, reporting, and program protocols.
Assist with critical incident reporting, issue escalation, and corrective actions as required.
Reinforce ethical standards, scope of practice, and the MFLC non-medical counseling model.
Communicate regularly with installation points of contact, including command representatives, family support personnel, and chaplain services.
Represent the MFLC program during meetings, briefings, and installation engagements.
Build relationships to enhance program visibility and integration on installations.
Track and report regional operational data, staffing updates, and service delivery information.
Relay program guidance, policy updates, and operational directives to counselors.
Provide routine status updates and issue reports to the Regional Manager.
Assist with MFLC team goal setting.
Approve MFLC team timesheets.
Monitor and provide supervisory support to surge and on-demand events.