Mfg Support Specialist

Hubbell Incorporated • Centralia, MO

1d

About The Position

The Mfg Support Specialist leads and supports technical service initiatives, providing high-quality support to customers and internal stakeholders. The role combines technical troubleshooting with coordination of support-related projects, process improvements, workflow optimization, and training efforts. The specialist creates and maintains support documentation, monitors and reports support metrics, communicates technical solutions to users with different levels of technical knowledge, and collaborates across teams to resolve complex issues and improve processes.

Requirements

• Three to six years of technical support or related experience.
• Ability to analyze issues and implement effective solutions.
• Strong organizational and project coordination skills.
• Ability to train and support others.

Nice To Haves

• Associate’s or Bachelor’s degree in IT or a related field preferred.

Responsibilities

• Lead and coordinate technical support-related projects, including process improvements and workflow optimization.
• Create and maintain troubleshooting guides, FAQs, and best-practice documentation.
• Monitor and report support metrics, identifying trends and opportunities for improvement.
• Communicate technical solutions clearly to users with varying levels of technical knowledge.
• Collaborate with cross-functional teams to resolve complex issues and improve processes.
• Train and support others.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed