Meter Service Representative I

Augusta Richmond County•Augusta, GA

About The Position

The Meter Service Representative I performs field work involving utility meters and water services. Duties include installing and removing meters, reading meters, performing minor equipment maintenance, and carrying out field service orders such as connecting and disconnecting services. The representative checks whether meters are functioning properly in accordance with applicable policies, procedures, and local ordinances, and provides operational support while working with co-workers and the public. The role reports to the Meter Service Field Rep Supervisor or another designated person. Evening overtime is required, and the work takes place in all types of weather conditions. Travel from the office to other locations is required.

Requirements

High school diploma or GED.
One year of customer service experience, preferably in public works such as water service utility, and/or one year of experience in a position requiring mechanical skills.
Basic customer service knowledge and minimum knowledge of mechanical devices.
Ability to work independently.
Experience using standard tools such as wrenches, screwdrivers, and shovels, and devices used to lock and block meters.
Ability to operate a motor vehicle and a two-way radio.
Ability to interact calmly and clearly with the public when discussing problems at a location.
Ability to adapt to Augusta, Georgia policies governing the use of fleet vehicles and equipment.
Valid driver's license with a good driving history. If the state license is from a state other than Georgia or South Carolina, the employee must obtain a Georgia or South Carolina license within 30 days of employment.
Ability to perform moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, prolonged standing, and possibly lifting, carrying, pushing, or pulling objects weighing 10–50 pounds.
Ability to work with exposure to adverse environmental conditions, including dirt, dust, pollen, odors, wetness, humidity, rain, temperature and noise extremes, traffic hazards, bright or dim lights, and animal or wildlife attacks or bites.

Nice To Haves

Customer service experience in public works, such as water service utility.

Responsibilities

Respond to customer inquiries and complaints concerning utility service policies.
Disconnect utility services in the field for delinquent accounts, breach of contract, nonpayment, returned checks, change of occupancy, safety concerns, and meter tampering.
Connect and disconnect water services and make adjustments to support safe and efficient operation.
Perform minor meter maintenance, including removing meters from vacant establishments, changing meters, installing locks and seals, and repairing meter leaks.
Ensure meters operate and register properly; report unusual meter conditions, defects, suspicious conditions, and safety hazards.
Review and process abnormal meter-reading reports daily.
Read meters on assigned routes and record readings.
Identify addresses for new water utility billing.
Maintain vehicles, tools, and equipment.
Perform other duties of a similar nature or level as required.