Meter Reader
About The Position
The Meter Reader performs field clerical and customer service work, including reading water meters on assigned routes, connecting and disconnecting service, and helping customers resolve questions or problems. The role involves public contact regarding meter readings, high usage, bills, and leaks, as well as inspecting, maintaining, installing, and replacing meters and related equipment. Work is performed under regular supervision and evaluated based on complaint activity, the effectiveness of the meter maintenance program, and the accuracy of readings and records. Employees may be subject to on-call and call-back work and work in varied weather and inside and outside environments, including extreme temperatures and hazards such as vicious animals.
Requirements
- Working knowledge of street layouts and meter locations on assigned routes.
- Working knowledge of the functional operation of meters and utility service policies.
- Skill in customer contact and collaborative conflict resolution.
- Ability to communicate by email and use automated handheld meter-reading devices.
- Ability to deal courteously and effectively with the public.
- Ability to work independently within a routine schedule and walk to cover an assigned route.
- Ability to record meter readings accurately and input data correctly at the required speed.
- Ability to understand and follow oral and written instructions and perform mathematical calculations accurately.
- Ability to perform the listed physical functions, including balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
- Ability to perform medium work, exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to lift objects.
- Visual acuity to work with data and figures and operate a motor vehicle and handheld meter-reading device.
- Possession of a valid North Carolina driver's license.
- Ability to obtain a Class C Water Meter Technician certification.
Nice To Haves
- High school graduation and ability to work with figures and data and work outside, or an equivalent combination of education and experience.
Responsibilities
- Read water meters on assigned routes and record readings using handheld computer recording devices, electronic reading wands, radio reading equipment, and/or manual records and work orders.
- Explain meter readings to citizens, answer general questions about readings, and leave door hangings to inform customers about activities and issues.
- Inspect meters for damage or malfunctioning parts; calibrate and clean meters; clear debris from meter boxes; install washers; and install or replace meters.
- Conduct special readings and rereadings, search for leaks, connect or disconnect meters or water service, check meter function, and report unresolved defects.
- Complete work orders with meter numbers, readings, and other information about work activities.
- Install and remove meters from meter boxes and data-log meters.
- Assist with maintenance and cleaning of facilities and work areas.
- Operate meter-reading equipment and a pickup truck, and maintain assigned vehicles and equipment in proper working order.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
