Messenger

Canon Business Process Services • Jersey City, NJ

4d

About The Position

Under general supervision, the Messenger handles and dispatches mail, packages, and interoffice correspondence across all classes of mail and packages. The role includes sorting, routing, picking up, and delivering materials, as well as tracking accountable mail such as certified, insured, or courier deliveries. The Messenger also prepares outgoing mail, operates mailing and tracking equipment, and supports mailroom, shipping, receiving, and administrative functions as needed.

The position involves frequent interaction with staff across all levels of the organization. External contacts are infrequent and typically concern routine matters. A professional attitude and appearance, excellent customer service, strong communication, and good organizational skills are required. The role requires adherence to security, safety, confidentiality, and CBPS Core Values.

Requirements

• High school diploma or equivalent.
• At least 1 year of mailroom or Messenger service experience.
• Excellent customer service, a professional attitude, and professional appearance.
• Strong communication skills.
• Good organizational skills.
• Ability to work overtime and meet deadlines.
• Adherence to and support of CBPS Core Values: focusing on results and customers, being innovative and quality-driven, and performing ethically.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, and transport packages weighing up to 30 pounds.
• Ability to navigate office buildings, city environments, and public transportation systems as required.
• Ability to work in various weather conditions when performing external deliveries.

Nice To Haves

• Some college education.

Responsibilities

• Collect, sort, and deliver incoming and outgoing mail, packages, and documents.
• Perform scheduled and on-demand deliveries between offices, departments, clients, banks, and other designated locations.
• Handle confidential and sensitive materials according to company policies and regulatory requirements.
• Obtain signatures, receipts, and proof of delivery when required.
• Maintain accurate delivery logs, tracking records, and chain-of-custody documentation.
• Verify delivery instructions, recipient information, and package contents before transport.
• Prioritize urgent and time-sensitive deliveries to meet operational deadlines.
• Promptly report delivery exceptions, delays, lost items, or security concerns to management.
• Coordinate with mailroom personnel, administrative staff, and operational teams to ensure successful delivery and receipt of items.
• Use mobile devices, scanning equipment, and tracking systems to record delivery activities.
• Follow security, safety, and confidentiality policies while transporting materials.
• Assist with mailroom, shipping, receiving, and administrative support functions as needed.
• Inspect delivery materials routinely to ensure completeness and integrity during transport.
• Run scheduled internal or external delivery routes and perform pickups and drop-offs.
• Track accountable mail, including certified, insured, and courier deliveries.
• Sort, log, and distribute incoming mail, packages, and interoffice correspondence.
• Prepare outgoing mail by stamping, weighing, and packaging it.
• Operate mailing and tracking equipment.

Benefits

• Competitive compensation program.
• Medical, dental, and vision benefits.
• 401(k) with a competitive company match.
• Employee discounts on Canon products and vendor discount programs.
• World-class training and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED