Internal Messenger

SPS North America • New York, NY

2d • Onsite

About The Position

The Internal Messenger provides mail and shipping and receiving services, including scanning, logging, sorting, and distributing incoming courier deliveries and supporting the onsite business service center. The role is expected to provide timely, courteous, and efficient service to clients and SPS employees while maintaining a professional image and protecting the security and confidentiality of packages and documents.

The position involves maintaining delivery records, using an X-ray machine and iOffice receiving system, organizing delivery routes, delivering mail and obtaining recipient signatures, and coordinating with courier companies and clients about deliveries. It also includes preparing and logging outgoing packages, escalating challenges and equipment failures, and reviewing site operations and continuity materials. Local travel is via foot or public transportation. The role requires frequent movement of packages, including lifting or moving 40 pounds or greater, and use of office machinery.

Requirements

• High school diploma or equivalent.
• Excellent organizational and time-management skills.
• Analytical ability and aptitude for problem-solving.
• Strong written and verbal communication skills.
• Current knowledge of, or ability to learn, computer-based systems required for the role.
• Ability to work assigned hours as determined by the manager.
• Ability to maintain security and confidentiality.
• Maintain an overall professional appearance and attitude.
• Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery such as phones, copy machines, and binding equipment.
• Ability to lift or move 40 pounds or greater frequently.
• Local travel by foot or public transportation.

Nice To Haves

• Two or more years of prior work experience preferred.
• Results-oriented approach and focus on client satisfaction.
• Strong integrity and business ethics.
• Excellent presentation and interpersonal skills.
• Professional attitude and appearance, with strong customer service skills.
• Good organizational skills.

Responsibilities

• Provide customer service to employees through all forms of communication.
• Perform initial rough and fine sorts of incoming mail delivered by courier.
• Maintain daily delivery records in the system and/or log book.
• Scan incoming deliveries using the MSA X-ray machine to ensure items are safe to accept.
• Log deliveries in the iOffice receiving system.
• Sort deliverable items according to delivery route for efficiency.
• Respect privacy rules and do not tamper with packages or documents.
• Deliver mail to end users in a timely manner and obtain recipient signatures.
• Contact courier and messenger companies regarding delivery status.
• Pick up and prepare outgoing client packages.
• Log outgoing packages in iOffice and capture messenger information.
• Follow up on client inquiries and requests.
• Communicate challenges to the supervisor.
• Review and become familiar with the Sites Operation Manual and Continuity plan.
• Report equipment failures to the appropriate vendor and supervisor, checking with the supervisor beforehand.
• Adhere to required policies and procedures and maintain a professional appearance and attitude.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour for every 30 hours worked. Amounts may increase based on tenure and/or assigned account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness coverage, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED