Internal Messenger

SPS-North America Opportunities - Not Externally Posted Board•New York, NY

1d•Onsite

About The Position

The Internal Messenger provides mail and shipping/receiving services, including scanning, logging, sorting, and distributing incoming courier deliveries, and supporting the onsite business service center. The role provides prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image of the company. The position also supports office operations by monitoring and replenishing supplies, maintaining an orderly Business Service Center, building professional relationships, training backup staff, and providing reception, concierge, or hospitality coverage as needed. Duties and responsibilities may change with or without notice.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills, including experience with the Microsoft Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills and excellent time management skills.
Working knowledge of multifunction device (MFD) equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine appropriate packing methods and materials and validate packing slips for accuracy.
Analytical ability and aptitude for problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the position.
Ability to work assigned hours determined by the manager.
Ability to maintain a professional appearance and attitude and adhere to policies and procedures.
Ability to grasp, lift, carry, or otherwise move packages using a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral and written comprehension.
Ability to lift or move 40 pounds or more frequently and move efficiently between office locations.
Able to travel locally on foot or by public transportation.

Nice To Haves

Two or more years of prior work experience preferred.

Responsibilities

Provide customer service to employees and clients through all forms of communication.
Perform initial rough and fine sorts of incoming courier mail.
Record daily deliveries in the system and/or log book.
Scan incoming deliveries after logging them.
Sort items according to delivery routes for efficiency.
Follow privacy rules and do not tamper with packages or documents.
Deliver mail to recipients in a timely manner and obtain signatures upon receipt.
Contact courier and messenger companies about delivery status.
Keep the Business Service Center neat and orderly.
Monitor office supplies on the floor and replenish or order supplies as needed.
Seek additional work proactively during downtime.
Build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine when additional support is needed for sensitive inquiries.
Provide reception, front-of-office concierge, or back-of-office hospitality coverage as needed.
Validate packing slips for accuracy and determine appropriate packing methods and materials for incoming and outgoing materials.
Adhere to required policies and procedures and maintain a professional appearance and attitude.

Benefits

Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts (HCFSA and DCFSA).
Health savings account (HSA).
Commuter transit and parking benefits.
Supplemental life insurance and life insurance.
Accident insurance, critical illness insurance, and hospital indemnity insurance.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Short-term disability insurance.
Education discounts.
401(k) with matching.
Entertainment discounts.
Paid time off.
Career growth opportunities, learning and development, and employee recognition programs.