Internal Messenger

SPS North America•New York, NY

2d•Onsite

About The Position

The Internal Messenger provides mail and shipping/receiving services, including scanning, logging, sorting, and distributing incoming courier deliveries, while supporting the onsite business service center. The role provides prompt, courteous, and efficient service to clients and SPS employees and maintains a professional image of the company. The position also supports office supply replenishment, courier communications, reception or concierge coverage, and hospitality services as needed. The employee maintains delivery records, protects package and document privacy, and provides backup training and guidance on policies and procedures.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills and experience with the MS Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills, including excellent time management.
Working knowledge of MFD equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine appropriate shipping methods and packing materials and validate packing slips for accuracy of incoming and outgoing materials.
Analytical abilities and aptitude in problem-solving.
Current knowledge of, or ability to learn, computer-based systems needed for position functions.
Ability to work assigned hours as determined by the manager.
Ability to maintain a professional appearance and attitude and adhere to policies and procedures.
Ability to perform fine and/or gross motor tasks, including grasping, lifting, carrying, or moving packages on a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
Ability to frequently lift or move 40 pounds or greater.
Ability to move efficiently between inter-office locations.
Ability to travel locally on foot or by public transportation.

Nice To Haves

Two or more years of prior work experience preferred.

Responsibilities

Provide 5-star customer service to employees and exceptional customer service to clients through all forms of communication.
Perform initial rough and fine sorts of incoming courier mail.
Maintain records of daily deliveries in the system and/or log book.
Scan incoming deliveries after they are logged.
Sort deliverable items according to the delivery route to maximize efficiency.
Respect privacy rules and do not tamper with packages or documents.
Deliver mail to end users in a timely manner and obtain recipient signatures upon receipt.
Contact courier and messenger companies regarding delivery status.
Keep the Business Service Center neat and orderly.
Monitor office supply levels on the floor and replenish or order supplies as needed.
Seek out additional work proactively during downtime.
Build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine what additional support is needed when handling sensitive inquiries.
Provide reception, concierge, or hospitality coverage as needed.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure and/or assigned account.
Employee and client referral bonuses for current employees.
Medical insurance.
Dental insurance.
Vision insurance.
Health care flexible spending account (HCFSA).
Dependent care flexible spending account (DCFSA).
Health savings account (HSA).
Pre-tax commuter transit and parking plans.
Supplemental life insurance.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
Legal program.
Identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Short-term disability insurance.
Life insurance.
Education discounts.
401(k) with matching.
Entertainment discounts.