Internal Messenger

SPS North America•New York, NY

2d•$16 - $17•Onsite

About The Position

The Internal Messenger provides mail and shipping/receiving services, including scanning, logging, and distributing incoming courier deliveries, and supporting the onsite business service center. The role is expected to provide prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image. The position handles incoming and outgoing delivery processes, customer service, supply monitoring, and coverage for reception, concierge, or hospitality functions as needed. It also maintains an orderly Business Service Center, supports sensitive inquiries, and trains backup staff on relevant policies and procedures.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills, including experience with the MS Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills and excellent time-management skills.
Working knowledge of MFD equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to select appropriate packing methods and materials and validate packing slips for accuracy of incoming and outgoing materials.
Analytical ability and aptitude for problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the role.
Maintain a professional appearance and attitude and adhere to required policies and procedures.
Ability to work the assigned hours determined by the manager.
Ability to perform the physical demands described, including frequent movement of items weighing 40 lbs. or greater.

Nice To Haves

Two or more years of prior work experience.

Responsibilities

Provide customer service to employees and clients through all forms of communication.
Perform initial and detailed sorting of incoming courier mail.
Record daily deliveries in the system and/or log book and scan deliveries after logging.
Sort deliverable items according to delivery routes and deliver them promptly to recipients.
Ensure recipients sign for deliveries and contact courier or messenger companies about delivery status.
Follow privacy rules and avoid tampering with packages or documents.
Keep the Business Service Center neat and orderly.
Monitor office supply levels and replenish or order supplies as needed.
Seek additional work during downtime and build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine when additional support is needed for sensitive inquiries.
Provide reception, concierge, or hospitality coverage as needed.