Messenger

Canon Business Process Services, Inc. • Jersey City, NJ

5d

About The Position

Under general supervision, the Messenger handles and dispatches all classes of mail, packages, and interoffice correspondence. The role includes routing, picking up, and delivering items, as well as supporting mailroom, shipping, receiving, and administrative functions. The Messenger runs scheduled internal or external delivery routes and performs pickups and drop-offs, including tracking accountable mail such as certified, insured, or courier deliveries.

The position involves sorting, logging, and distributing incoming mail, packages, and interoffice correspondence; preparing outgoing mail by stamping, weighing, and packaging it; and operating mailing and tracking equipment. The Messenger frequently interacts with staff across all levels of the organization during deliveries. External contacts are infrequent and generally involve routine matters. The role requires a professional attitude and appearance, strong customer service and communication skills, organization, and the ability to work overtime and meet deadlines.

Requirements

• High school diploma or equivalent.
• At least 1 year of mailroom or messenger service experience.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Strong communication skills.
• Good organizational skills.
• Adherence to and support of CBPS Core Values: focusing on results and customers, being innovative and quality driven, and performing ethically.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, and transport packages weighing up to 30 pounds.
• Ability to navigate office buildings, city environments, and public transportation systems as required.
• Ability to work in various weather conditions during external deliveries.

Nice To Haves

• Some college.

Responsibilities

• Collect, sort, and deliver incoming and outgoing mail, packages, and documents.
• Perform scheduled and on-demand deliveries between offices, departments, clients, banks, and other designated locations.
• Handle confidential and sensitive materials in accordance with company policies and regulatory requirements.
• Obtain signatures, receipts, and proof of delivery when required.
• Maintain accurate delivery logs, tracking records, and chain-of-custody documentation.
• Verify delivery instructions, recipient information, and package contents before transport.
• Prioritize urgent and time-sensitive deliveries to meet operational deadlines.
• Promptly report delivery exceptions, delays, lost items, and security concerns to management.
• Coordinate with mailroom personnel, administrative staff, and operational teams to ensure successful delivery and receipt of items.
• Use mobile devices, scanning equipment, and tracking systems to record delivery activities.
• Follow security, safety, and confidentiality policies while transporting materials.
• Assist with mailroom, shipping, receiving, and administrative support functions as needed.
• Inspect delivery materials routinely to ensure they remain complete and intact during transport.
• Run scheduled internal or external delivery routes and perform pickups and drop-offs.
• Track accountable mail, including certified, insured, or courier deliveries.
• Sort, log, and distribute incoming mail, packages, and interoffice correspondence.
• Prepare outgoing mail by stamping, weighing, and packaging it.
• Operate mailing and tracking equipment.

Benefits

• Competitive compensation program.
• Medical, dental, and vision benefits.
• 401(k) with a competitive company match.
• Employee discounts on Canon products and vendor discount programs.
• World-class training and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED