Messaging Specialist-Senior

Chenega Corporation•Albuquerque, NM

1d•Onsite

About The Position

The Messaging Specialist – Senior provides senior-level support, administration, and technical leadership for enterprise messaging environments, including Microsoft 365 Exchange Online (GCC), associated messaging services, mobile device management, and related enterprise messaging capabilities. This role supports messaging architecture, account administration, operational monitoring, issue resolution, mobile device support, compliance-related messaging support, and modernization efforts. The position also supports project-based work involving messaging upgrades, migrations, implementation, architecture planning, and process improvement. At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing. We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

Requirements

Bachelor’s Degree, MCSE in Exchange, or equivalent combination of education and experience.
5+ years of technical experience supporting, managing, or architecting enterprise email systems.
Ability to obtain Public Trust
Ability to support technical documentation, reporting, planning, and user support activities.
Ability to support technical projects, implementation efforts, testing, and related documentation.
Strong written, verbal, and presentation communication skills.
Knowledge of enterprise messaging administration, support, and architecture practices.
Knowledge of Microsoft messaging environments, mobile device management, and related support services.
Knowledge of messaging operations, account administration, monitoring, and escalation processes.
Knowledge of messaging migrations, upgrades, and enterprise email service support concepts.
Skill in troubleshooting complex messaging and mobile device issues.
Skill in preparing procedures, reports, and technical/user documentation.
Ability to support operational and project-based messaging initiatives.
Ability to communicate effectively with users, leadership, and technical teams.
Expert levels of interpersonal skills are sufficient to communicate effectively, convince, influence, advice, and respond to questions from leadership, including senior decision makers.
Must have excellent written and oral communication skills.

Nice To Haves

Experience supporting mobile device management solutions, such as MaaS360 or similar platforms.
Experience supporting or administering enterprise messaging environments and related services.
Working knowledge of Lotus Notes/Domino databases.
Experience providing advanced technical support for messaging and mobile device issues.
Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.
Experience supporting messaging architecture, migrations, platform modernization, or enterprise email service improvements.
Experience supporting mobile computing devices and enterprise mobility programs in a managed environment.
Familiarity with email archiving, records searches, compliance support, or litigation/FOIA-related messaging requests.
Experience supporting SMTP relay services, rapid notification systems, or messaging-integrated enterprise applications.
Familiarity with ticketing systems, escalation processes, antivirus monitoring, and messaging operations reporting.
Relevant Microsoft, Exchange, mobile device management, or messaging certifications are preferred.
Ability to obtain and maintain required government suitability or clearance, if applicable.

Responsibilities

Provide senior-level support and administration for enterprise messaging systems and associated services.
Support Microsoft 365 Exchange Online (GCC) email, calendaring, archiving, collaboration, mobile messaging, and related enterprise services.
Support creation, modification, and deletion of mailbox accounts in accordance with approved policies and procedures.
Provide Tier II/III support for complex messaging and mobile device issues and ensure proper escalation and resolution.
Support approved mobile device management solutions, including secure configuration, account administration, device registration, and user support.
Monitor messaging operations, storage, failures, antivirus status, message flow, and service performance, and provide reports and recommendations.
Support email records searches related to FOIA, IG, and litigation requests, as directed.
Support rapid notification systems, future SMTP relay infrastructure, and related messaging-connected systems as assigned.
Contribute to messaging architecture, platform upgrades, migration planning, and cost/benefit or project planning support.
Develop and maintain messaging procedures, process documentation, status reports, and user support materials.
Provide technical support in meetings, planning efforts, and ongoing messaging-related initiatives.
Support messaging-related project work involving upgrades, migrations, implementation, testing, architecture planning, and operational improvement.
Support an existing rapid notification system for the Albuquerque OIT campus to notify Albuquerque staff of emergency situations.
Provide support for future internal SMTP relay infrastructure.
Support the creation of new mailbox accounts and delete old mailbox accounts in accordance with procedures and policies.
Contribute to and recommend email architectures and upgrades.
Support the approved Mobile device management solution for to include account creation, secure and support devices, emails, applications, device registration, email, and documents.
Monitor the operation of tasks in the email enterprise for failures.
Support mobile device management, configuration and support for all government-furnished mobile computing devices which include smartphones and tablet devices such as iPhones, iPads, Android phones and tablets.
Respond to and resolve end-user email problems.
Recommend email architectures and upgrades, including performing cost benefit analysis and project plan contributions.
Other duties as assigned.