Merchant Services Support Specialist
About The Position
The Merchant Services Support Specialist provides implementation, customer, and technical support to both internal and external clients related to Merchant Services products and solutions. This role serves as a key partner to Merchant Services Sales Representatives by supporting the sales process, coordinating onboarding activities, and helping ensure a seamless customer experience from implementation through ongoing account support. Every day you will support the implementation and ongoing management of Merchant Services products and customer relationships, ensuring a smooth onboarding and support experience for both customers and sales teams. Responsibilities include coordinating installations, providing customer training, resolving service issues, and supporting sales activities such as proposals, account changes, and research requests. The position also monitors account activity to identify retention and cross-sell opportunities while maintaining accurate reporting, customer records, and partner communications. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced, collaborative environment.
Requirements
- 3–5 years of banking experience required
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Strong mathematical aptitude and analytical problem-solving skills
- Excellent attention to detail and accuracy
- Superior customer service skills with strong written and verbal communication abilities
- Ability to build positive working relationships with customers and internal partners to deliver a high-quality experience
- Team-oriented mindset with the ability to collaborate toward shared goals
- Strong organizational, planning, and time management skills
- Ability to handle multiple tasks and adapt to changing priorities in a fast-paced environment
- Demonstrated flexibility and ability to manage competing deadlines effectively
Nice To Haves
- Merchant Services industry knowledge preferred
- Bilingual/Multilingual
Responsibilities
- Support the implementation and ongoing management of Merchant Services products and customer relationships.
- Ensure a smooth onboarding and support experience for both customers and sales teams.
- Coordinate installations.
- Provide customer training.
- Resolve service issues.
- Support sales activities such as proposals, account changes, and research requests.
- Monitor account activity to identify retention and cross-sell opportunities.
- Maintain accurate reporting, customer records, and partner communications.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance
- 17 days paid time off
- 11 paid holidays
- Bereavement leave
- Educational assistance program
- Wellness benefits
- Life event coverage
- Paid parental bonding leave
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Logo wear discounts
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
