Merchant Sales Support Specialist - McAllen, TX

TRB Bank•McAllen, TX

1d•Onsite

About The Position

The Merchant Sales Support Specialist will support the Senior Merchant Sales Officer with selling merchant payment processing solutions (including credit card, debit card, checks, etc.) and the corresponding hardware and software to businesses with varying financial needs. This position requires a high degree of integrity, professionalism, excellent communication and time management skills. The Specialist will support the Merchant Services Department to ensure a smooth and efficient process for our new and existing clients.

Requirements

High School Diploma or equivalent
At least two (2) years of work experience
Working knowledge of Excel and Word
Must be available to work a 40-hour work week with flexible work schedule
Excellent analytical, observational, and decision-making skills.
Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community.
Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
Able to work under high pressure situations and in a stressful atmosphere yet be able to remain composed.
Must be able to be physically present in the Bank to perform job duties.

Nice To Haves

Experience with Microsoft office preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Coordinate installations and implementation of Merchant Services sales and products.
Track and notify sales staff when key implementation steps are complete.
Track & confirm active accounts and provide interval follow up.
Provide training to customers when necessary.
Serve as designated expert to support sales staff including but not limited to customer retention calls, pricing related questions, and sales support activities.
Generate and facilitate sales related reporting including but not limited to decrease in volume, referrals, prospecting, pricing program changes, and new merchant follow ups.
Retention efforts of existing MID’s
Sales support including research and integrations requests, merchant pricing changes, cost comparison and proposal preparation, application input, and any other items to facilitate during the sales process.
Monitor activity & partner reports on possible account loss and work with sales staff for contact, including weekly portfolio note review and decrease in volume report monthly review.
Notify sales reps or assigned officer of escalated customer issues.
Review note history in partner reporting daily and follow up as needed.
Handles cancellations, refunds, and pricing adjustments.
Facilitate boarding process (underwriting, integrations, approval, implementation).
Assist as needed for customer communication regarding acquiring information for proposal including merchant statements.
Able to take on special projects.
Participate in training as necessary or required.
Able to support technical solutions including but not limited to delivery, pricing, onboarding, and client activation.
Develop and maintain a comprehensive knowledge of all applicable point-of-sale hardware and software solutions, third-party VAR applications, payment gateway solutions, connectivity options and all other payment related applications.
Point-of-contact for escalated pricing and proposal requests from officers and Treasury Management sales team.
Responsible for account pricing and is directly accountable for the profitability of those decisions.
Responsible for a portfolio of strategic account relationships.
Provide day-to-day phone/email support for key client contacts, conduct quarterly business reviews, and provide an exceptionally high level of client support.
Develop and maintain comprehensive knowledge of payment network rules and operating regulations.
Work with prospects and existing clients to ensure compliance with payment network rules and operating regulations.
Provide operational support for new product releases/enhancements that may impact new or existing clients.
Comply with federal and state regulations and all established bank policies and procedures.
Support and promote the Bank’s vision, mission and core values, organizational structure and policies and procedures.
Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects.
Must have excellent analysis, observation, and decision-making skills.
Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
Excellent interpersonal and communication skills are necessary for maintaining effective relationships with officers, employees, and members of the business community.
Individual should be able to work under high pressure situations and a stressful atmosphere and remain composed.
Prepare reconciliations and clear items related to wire transfers.
Assist with the development and periodic review of existing and new procedures.
Assist in maintaining system backups and hard copy records as required.
Comply with federal and state regulations as well as all established Bank policies and procedures.
Perform other duties as assigned.