About The Position
Nuvei is a Canadian fintech company that accelerates the business of clients worldwide. Our modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. We connect businesses to their customers in over 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods. Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values and thrive on solving complex problems. We are dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! The Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability. Merchant Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.
Requirements
- High school diploma or equivalent
- Fluent in Both French and English
- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- Excellent computer skills, typing skills, and MS Office suite skills
- Excellent communication skills (written and oral) in French and English
Nice To Haves
- Spanish language skills are a plus.
Responsibilities
- Answer inbound customer service and technical support calls from our merchants.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
Benefits
- Additional pay for evening, weekend, and holiday work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
