Bilingual Technical Support Specialist (French & English)

Baxter International Inc.•Mississauga, ON

About The Position

This role directly supports healthcare professionals by ensuring life-saving medical devices perform safely and reliably. As a trusted problem-solver, you will provide expert guidance, resolve complex technical issues, and deliver a customer experience that reflects Baxter’s mission to save and sustain lives. Success is measured by the quality of support, customer confidence, and efficient issue resolution with accurate, compliant documentation.

Requirements

Bilingual proficiency in English and French (required).
Bachelor’s degree in biomedical engineering, Electrical Engineering, or Mechanical Engineering (required).
Hands-on technical experience gained through internships, co-op placements, academic projects, laboratory work, or entry-level technical roles.
Exposure to electrical and mechanical systems through coursework, labs, or field experience, including troubleshooting, testing, or diagnostics.
Ability to read and interpret technical manuals, service documentation, blueprints, and electrical schematic diagrams.
Experience documenting technical issues, service requests, or project work using structured systems or tools (academic or professional).
Familiarity with order management, service documentation, or inventory tracking concepts through coursework, projects, or work experience.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to travel within the U.S. and Canada for training as required.

Responsibilities

Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment.
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions.
Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems.
Conduct customer follow-up activities to confirm issue resolution and close service interactions.
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation.
Document and track engineering part returns for failure analysis in accordance with Baxter procedures.
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation.
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams.
Travel within the U.S. and Canada for training as required.