Bilingual (English / French) Customer Service Specialist
About The Position
Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat. Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations. Supports team concepts as well as the goals and objectives of the department. Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities.
Requirements
- Bilingual (English / French) proficiency
Responsibilities
- Assisting customers and sales representatives with inquiries
- Accurate order processing
- Order status inquiries
- Pricing inquiries
- Product information
- Internal follow up to exceed customer needs and expectations
- Supporting team concepts and department goals/objectives
- Ensuring internal and external customer satisfaction
- Timely handling of customer orders and inquiries
- Displaying a positive, professional attitude and behaviors in all interactions and responsibilities
Benefits
- Competitive pay
- Comprehensive benefits
- Focus on wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
