Bilingual Customer Service Representative- English and French

Bunzl Canada • Vaudreuil-Dorion, QC

10d

About The Position

Bunzl is seeking a Bilingual Customer Service Representative fluent in English and French. The company is committed to investing in its employees, offering multi-career options and opportunities for advancement based on individual talents, experiences, and aptitude. This role is for individuals who thrive in a fast-paced environment, enjoy helping people, troubleshooting, and working collaboratively. As a team member, the representative will educate customers on products and services, answer questions, and process orders using various software applications, including online order guides. This position is integral to Bunzl's internal team, collaborating with sales, service, procurement, warehouse & shipping, and management to ensure customer needs are met. Bunzl Canada Inc. supplies food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies to over 58,000 Canadian businesses. They leverage global sourcing, product innovation, and national scale with responsive local service and deep category expertise. Bunzl Canada is recognized as a Great Place to Work® and is dedicated to fostering an inclusive, equitable, and positive work environment that promotes a strong sense of belonging and professional development for all employees. Bunzl Canada is an operating company of Bunzl plc, a FTSE100 company with 27,000 employees across more than 30 countries. Bunzl is an equal employment opportunity employer, committed to attracting and retaining qualified individuals without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability, or veteran status.

Requirements

• Minimum 1-2 years of previous customer service experience.
• Bilingual in French
• Proficient in dealing with escalated customer service situations.
• Ability to work under pressure, multitask with meticulous follow-up and tight deadlines.
• Solid crisis management, problem-solving, administrative and organizational skills are required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high-volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows-based software.

Responsibilities

• Provide our clients with high-level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate from the client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing, and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax, or regular mail.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Benefits

• multi-career options
• opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude
• Unlimited Potential Your Career - - Our Future!
• creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed