Merchant Services Operations Specialist

Zions Bancorporation•Midvale, UT

15h•Hybrid

About The Position

Zions Bancorporation is a premier financial services company with over $80 billion in assets, operating in 11 western states with a commitment to local communities. The Treasury Management Merchant Services team is seeking an Operations Specialist to support sales teams, onboard new clients, and liaise with vendor partners. The goal of this center is to foster the growth of the Bank's merchant portfolio and reduce client attrition. The team is relationship-driven, focusing on building trust, adding value, and anticipating needs. This role offers the opportunity to collaborate with internal and external partners, providing subject matter expertise and support to sales teams and merchant customers. The ideal candidate will support merchant bid activities, customer onboarding, revenue protection, and collaborate on projects to grow the merchant portfolio. A passion for learning and customer service is essential.

Requirements

Requires High School diploma or equivalent and 1+ years' experience with merchant or credit card processing, servicing, and operations; a combination of education and experience
Basic working knowledge of treasury and cash management products, procedures, services, accounting, and financial and account analysis
Strong analysis, audit, and research skills
Proven customer service skills, including written and oral communication
Good decision making, problem solving, and analytical skills
Strong attention to detail, accuracy, and quality
Working knowledge of various software, including Microsoft applications
Naturally tenacious with a proven track record of pushing through obstacles to achieve success
A passion to support others - peers, leadership, partners, and customers - to best position them for success
Demonstrated competencies in galvanizing, invention, and/or discernment, with a deep understanding of how these skills can be used to support business objectives and drive shared success
Excellent interpersonal skills and capable of working collaboratively with both interdependent and cross-functional teams
Strong communication skills with the ability to convey complex ideas and proposals to stakeholders at all levels
Advocate for and promoter of others

Nice To Haves

Opportunity to develop advanced knowledge of Microsoft Applications (e.g., SharePoint, Teams, Forms, Automate, etc.)

Responsibilities

Provide daily assistance and operational support for the merchant portfolios of the Bank, including produce bids/analyses, complete new applications, fulfill equipment requests, research client statements, and ongoing revenue protection activities
Facilitate requested account maintenance and documentation management related to client accounts
Contribute to strategy execution by delivering on defined high-value activities for the role and meeting service level agreements
Drive key initiatives and commitments forward, ensuring that they are completed on time and to a high standard
Consider creative solutions that drive innovation, optimize workflows, and enable the team to be more effective and impactful
Collaborate closely with product, sales, and vendor partners to galvanize efforts and ensure that portfolio goals are met
Demonstrate a hunger and commitment to learn, especially the ever-changing merchant product offerings, systems, and functionality
Be committed to the growth and development of the team and peers with a focus on overall team success through training, collaboration, proactive support, and other efforts to improve collective effectiveness
Perform other job duties as assigned