Implantation Specialist - Merchant Services

First American Payments Systems • Fort Worth, TX

6d

About The Position

As an Implementation at Deluxe Merchant Services, the candidate will be the primary client advocate and technical bridge for the Velocity Payment System. You will drive software onboarding, support pre-sales, and manage client relationships from initial implementation through post-production. This role requires a proactive problem-solver who can balance conflicting priorities, communicate effectively, and collaborate seamlessly between clients and internal teams to ensure a positive client deployment experience. Coordinate and support clients during the Velocity Payment System implementation process. Key responsibilities include: project management, product needs analysis, status tracking and management reporting. Additionally, this individual may also be required to provide support to Govolution’s sales organization. Sales-related activities will include RFP review and proposal generation, product demonstration; product needs analysis, as well as solution identification. Manage client relationships during the software implementation process and post-production process. Obtain critical information from all sources to support the client implementation process. Manage multiple software implementation projects on an ongoing basis. Conduct product needs analysis for clients; identifying the best product solution to meet their business needs. Identify needs gaps and propose possible solutions. Address all client issues that arise during the implementation process. Provide status tracking on all implementations, communicating this information to senior management on an as-needed basis. Review Requests for Proposal (RFP) and assist the Govolution sales organization in drafting proposals.

Requirements

• Bachelor's in related field and 0 years of experience or HS/GED and 4 years of related experience
• MS Office and PC-based tools
• Technical aptitude to learn and use software programs
• Ability to quickly understand Go volution's suite of electronic payment products
• Must be 18 years of age or older

Nice To Haves

• Bachelors degree
• Highly organized
• Self-starter, enthusiastic individual that can achieve results
• Excellent oral and written skills
• Work well with others as part of a team
• Ability to prioritize and manage multiple tasks
• Skilled in engaging potential customers in professional dialogue
• Ability to build and maintain strong client relationships
• Demonstrated ability in professional business communications

Responsibilities

• Coordinate and support clients during the Velocity Payment System implementation process.
• Manage client relationships during the software implementation process and post-production process.
• Obtain critical information from all sources to support the client implementation process.
• Manage multiple software implementation projects on an ongoing basis.
• Conduct product needs analysis for clients; identifying the best product solution to meet their business needs.
• Identify needs gaps and propose possible solutions.
• Address all client issues that arise during the implementation process.
• Provide status tracking on all implementations, communicating this information to senior management on an as-needed basis.
• Review Requests for Proposal (RFP) and assist the Govolution sales organization in drafting proposals.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree