Merchant Services Business Manager - Vice President

JPMorgan Chase & Co.•Plano, TX

About The Position

Join a team shaping the future of payments for small and medium businesses. You will partner with leaders to drive strategy, enhance execution, and deliver meaningful business outcomes. This is a high-impact opportunity to work in a fast-paced environment, turning complex information into clear, actionable insights. As a Vice President, Product Business Manager, in the Merchant Services Small and Medium Business Product team, you support product leadership in delivering strong business management, financial planning, and execution across the product portfolio. You act as a central coordinator, ensuring clear priorities, effective governance, and consistent communication. You help translate complex information into executive-ready insights that enable decision-making and drive performance.

Requirements

5 years of experience in business management, product operations, financial planning, or a related role
Experience supporting product or technology-driven organizations
Proven ability to manage multiple priorities and drive execution in a cross-functional environment
Strong executive communication and storytelling skills with the ability to simplify complex topics
Experience creating presentations for senior leadership
Advanced PowerPoint and Excel skills
Strong analytical and problem-solving capabilities
Ability to influence stakeholders across functions and levels
Authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

Nice To Haves

Experience in payments, merchant services, or small and medium business segments
Experience with financial forecasting and business case development
Familiarity with data and reporting tools such as Tableau, Power BI, SQL, or similar tools

Responsibilities

Support day-to-day business management of the product portfolio, tracking priorities, deliverables, and timelines
Manage product roadmaps to ensure alignment with business goals and delivery schedules
Track execution of product initiatives, launches, and pilot programs, including risks and dependencies
Drive accountability and follow-through across cross-functional stakeholders
Manage leadership operating cadence, including meetings, reviews, and planning cycles
Coordinate meeting inputs, agendas, decisions, and action tracking
Partner with engineering and platform teams to support prioritization of product and technology initiatives
Collaborate with finance and product teams on forecasting, budgeting, and financial tracking
Monitor performance against plans, identifying risks, gaps, and opportunities
Develop business cases for new product initiatives, including scenario analysis
Create executive-ready materials and presentations to support alignment and decision-making