Merchandising Supervisor - Floral - Chicago, IL

Falcon Farms•Wheeling, IL

1d•Onsite

About The Position

At Falcon Farms, we believe flowers have the power to connect people, inspire moments, and create meaningful impact. Since 1987, we have grown into a leading floral company in the United States by combining sustainable farming, innovative retail solutions, and a people-first culture. With farms in Colombia and Ecuador and operations across the U.S., we provide end-to-end floral solutions - from production and logistics to merchandising and analytics - delivering quality and consistency to retailers nationwide. Driven by sustainability and social responsibility, we are committed to regenerative agriculture, renewable energy, inclusive employment, and community development initiatives that help strengthen both people and the planet. Today, with more than 8,000 employees and decades of expertise, Falcon Farms continues to grow with one purpose: creating long-term value through trusted partnerships, responsible practices, and the beauty of flowers. This position involves managing 5-9 merchandisers within a specific territory, effectively and efficiently delivering products to approximately 20-30 locations. The role includes training, developing, and evaluating Merchandisers to ensure they maintain the company's "Picture of Success" in every serviced retail location. The Merchandising Supervisor acts as a hands-on mentor, passionate about selling flowers and providing customer service. The supervisor must be adaptable and flexible to changing business priorities, capable of shifting resources as needed. Approximately 80% of the supervisor's time will be spent in the field, monitoring merchandiser performance and actively engaging with customers' teams.

Requirements

Able to regularly lift up to 20 lbs. on an ongoing basis throughout each shift.
Able to stand on an ongoing basis throughout each shift.
Able to consistently work assigned schedule.
Able to drive to stores, check product and audit work done by merchandisers.
Ability to read and follow merchandising schematics.
Good communication skills.
Self-disciplined.
Goal and detail oriented.
Strong people skills.
Flexible schedule – Able to work variable schedules especially during floral holidays.
Strong self‐management skills.
Ability to complete daily procedures and responsibilities without direct supervision.
Valid Driver License.
High School Diploma, GED, or equivalent work experience.

Nice To Haves

Bilingual is desirable.

Responsibilities

Supervise and monitor an assigned geographic region at various Falcon Farms Customers' points of sale.
Evaluate merchandiser performance, assign resources as required, cover merchandisers absences, audit store displays and maintain a strong relationship with floral buyers.
Prioritize daily routine based on business needs and short-term requirements.
Provide business-related data to merchandisers to help them execute their functions better.
Analyze region and store-specific data to propose courses of action that improve business profitability.
Responsible for route operational/sales activity, including ordering and distribution, merchandising, promotional activity, holiday planning, and meeting customer expectations.
Ensure the proper upkeep and personal presentation of the merchandising team.
Train and provide feedback to merchandisers on an ongoing basis.
Liaise with Falcon Farms' HR team to ensure staffing needs and compliance are met.
Engage with customers' store management teams to strengthen Falcon Farms' representation.
Cover merchandising routes as needed.
Lead holiday merchandise teams during peak holiday seasons with set-up and tear down process.