Merchandising Operations Assistant Manager

Loris Gifts•Plano, TX

18d•Remote

About The Position

The Merchandising Operations Assistant Manager provides administrative and technical support for backend merchandising systems used by merchants and store teams. The role manages replenishment processes, purchase orders, product data, vendor records, reporting, billing adjustments, and Vendor Managed Inventory activities. It also handles store inquiries, supports system-update testing, and performs other job-related duties as assigned. This position is remote, with an average of 1–2 days per month required at the Plano office for team meetings, training, preparation for special events, and similar activities. The role calls for a self-motivated, detail-oriented person who can work independently and collaboratively in a fast-paced environment with changing deadlines and priorities, while providing excellent service to internal and external customers.

Requirements

High school diploma; a bachelor's degree or a minimum of 2 years of related work experience within a Merchandising department is also specified.
Intermediate to advanced Excel skills, including formulas, lookups, and data analysis.
Proficiency in Microsoft Office, including Outlook, Teams, Word, PowerPoint, and Copilot.
Knowledge of backend retail management systems and point-of-sale systems, such as Mi9 Retail, AiFi, or Just Walk Out by Amazon.
Excellent verbal and written communication skills.
Ability to multitask.

Nice To Haves

Experience with invoicing.

Responsibilities

Provide administrative and technical support for backend systems used by merchants and store teams.
Administer Mi9 processes that control replenishment decisions, including SKU replenishment status, store groups, SKU stock levels, and store attributes.
Manage purchase-order generation to vendors and confirm orders are approved and correctly processed in the system.
Enter new SKU data and maintain complete, accurate product information from setup through markdown using merchant-provided spreadsheets for item setup, pricing updates, promotions, and markdowns.
Maintain the Mi9 vendor master by updating contacts and terms and linking VMI vendors after initial setup by accounting.
Assist with reporting and purchasing needs for suppliers, buyers, and the Senior Merchandising Analyst.
Obtain purchase-order tracking based on KPI levels and report data to senior management during weekly inventory meetings.
Support Accounts Payable by processing purchase-order billing adjustments and investigating order, pricing, and billing discrepancies.
Oversee Vendor Managed Inventory activities, including researching and correcting store-entry errors, providing store training on the VMI process, and analyzing and reporting errors weekly to senior management.
Run monthly sales reports to create credit memo invoices, distribute them to vendors, and follow up to ensure timely receipt of credit memos.
Research and resolve daily store inquiries regarding products, deliveries, and costs, escalating complex issues to merchants or managers as needed.
Participate in testing quarterly Mi9 system updates and report findings to IT.
Perform other job-related duties as assigned.