Merchandising Assistant Store Manager in Training

The Home Depot•Tilton, NH

About The Position

The Merchandising Assistant Store Manager in Training (MASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot through a comprehensive training program that includes practical experience, mentorship, and leadership development. During a training period of up to six weeks, the role learns Manager on Duty duties and how to oversee the Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical departments, supporting customer service, product availability, and store presentation. The MASM-IT collaborates with the Store Manager, Assistant Store Managers, and merchandising field teams to develop and implement strategies that improve sales and profitability, create actionable departmental game plans, and support smooth department operations. The role leads by example and upholds, maintains, and supports lawful company policies and positions. Training covers retail store operations, customer service, sales and profitability, and company policies and procedures, preparing the employee to execute the key responsibilities of a Merchandising Assistant Store Manager.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 1 year of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a field of study related to the job.
3 years of work experience.
3 years of leadership experience.

Responsibilities

Supervise associates in the selling effort, lead the GET culture, and set an example for customer service and associate engagement.
Ensure customer concerns are addressed effectively and take prompt action to resolve situations.
Perform opening and closing Manager on Duty duties and other whole-store responsibilities.
Follow company policies and procedures, hold associates accountable for following them, and learn store standard operating procedures, particularly those involving safety compliance, process accuracy, and shrink mitigation.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
Work with key partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training across retail store management, including operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling tactics, identifying and resolving stock deficiencies, supervising associates’ selling behaviors, resolving customer issues, and supporting service needs for installed sales, special orders, and product sales.
Learn and demonstrate the performance management process, including reviewing associate performance and carrying out the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.
Collaborate with the Store Manager, Assistant Store Managers, and merchandising field teams to develop and implement strategies and actionable plans that support sales, profitability, and department operations.
Lead by example and uphold, maintain, and support lawful company policies and positions.