About The Position
The Merchandise Team Lead supervises and coordinates the activities of retail shop workers and provides leadership for the shop’s overall operations to meet and exceed customer expectations. This full-time seasonal position at Valley Woodcarvers starts now and ends January 7, 2027. Applicants must be at least 18 years old. The role includes supervisory responsibilities such as training employees, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and addressing complaints and problems. The position also requires providing outstanding customer service, maintaining accurate merchandise records and inventory, supporting POS system functions, and following procedures for handling customer credit card information. The job requires standing and walking on uneven or sloped surfaces, climbing stairs or ladders, and lifting, carrying, pushing, or pulling up to 50 pounds. Repetitive tasks include squatting, bending, sweeping, mopping, vacuuming, writing, and using the hands and fingers. The employee must be able to speak and hear clearly and see near and far, with depth perception and color vision. The work environment includes temperature changes, humidity, and working with others.
Requirements
- Must be at least 18 years of age.
- One-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
- Ability to perform each essential duty satisfactorily, with reasonable accommodation where applicable.
- Ability to stand and walk on uneven terrain, inclines, and sloped surfaces.
- Ability to lift, carry, push, or pull up to 50 pounds.
- Ability to climb stairs or ladders and perform repetitive physical tasks including squatting, bending, sweeping, mopping, vacuuming, and writing.
- Ability to handle and feel objects, reach with hands and arms, speak and hear clearly, and see near and far with depth perception and color vision.
- Ability to manage difficult or emotional customer situations.
Responsibilities
- Assign duties to workers and schedule breaks, work hours, and vacations.
- Train workers in company policies, procedures, and job duties.
- Oversee recorded merchandise deliveries, compare records with merchandise ordered, and report discrepancies.
- Inspect merchandise to ensure it is correctly priced and displayed.
- Recommend additions to or deletions from merchandise assortments.
- Assist team members with all functions pertaining to the POS system.
- Provide outstanding customer service, answer questions, respond to requests, and sell merchandise.
- Manage difficult or emotional customer situations.
- Keep sales records, prepare stock inventories, and order supplies.
- Maintain harmony among workers, resolve grievances, and focus on solving conflict rather than blaming.
- Perform PIC/Host duties as requested by management.
- Ensure proper handling of customer credit card information in compliance with property procedures and PCI standards.
Benefits
- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises attractions and resorts for employees and dependents.
- Complimentary tickets and discounts on season passes for loved ones.
- Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
- Profit Sharing and 401(k) Retirement Plan available after three months with the company, subject to monthly plan entry dates.
- Affordable health plan options, including co-pay, HSA, and FSA, available to full-time seasonal and year-round employees.
- Employee health center offering basic office visits, X-rays, and lab work for a co-pay, whether insured or not.
- 100% free tuition starting on the first day of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
