Silver Dollar City Resort - Human Resources Coordinator

All Career • Branson West, MO

2d

About The Position

The Human Resources Coordinator provides administrative and organizational support to the Human Resources leadership team and professional service to internal and external guests of the Human Resources office at Silver Dollar City Resort. The role supports daily HR functions using established policies, procedures, and expectations consistent with the mission, values, operating philosophies, and standards of Silver Dollar City Resort and Herschend.

During the resort’s pre-opening period, the coordinator supports Resort and HR leadership with opening preparations and takes on ongoing HR responsibilities as operational needs evolve. After the resort opens, the coordinator assumes primary responsibility for a broad range of administrative and HR support functions, including reception, interview scheduling, recruitment and onboarding support, HR records and systems, Host questions and communications, recognition and events, and general office operations. The ideal candidate demonstrates the company’s “Lead with Love” qualities and puts heart into service in every interaction.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• At least 2 to 3 years of progressively responsible administrative support experience required.
• Ability to organize work, manage competing priorities, track assignments, and meet deadlines.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, including calendar management, document preparation, spreadsheet maintenance, accurate data entry, and routine reporting.
• Ability to learn and use HR information systems, recruiting platforms, and other company applications.
• Strong verbal and written communication skills, including proofreading, editing, and accurate English grammar and punctuation.
• Experience handling confidential records and sensitive information with discretion and attention to detail.
• Commitment to heartfelt hospitality, professional service, and the mission and values of Silver Dollar City Resort.
• Valid driver’s license and ability to meet company requirements for driving on company business; proof of automobile liability insurance is required when using a personal vehicle for company business.
• Must successfully complete a background check following a conditional offer, consistent with company policy and applicable law.
• Ability to perform the essential functions, with or without reasonable accommodation.
• Ability to work assigned schedules that may include overtime, evenings, weekends, and holidays, depending on operational and event needs.
• Ability to lift and carry office supplies, event materials, and other items weighing up to 20 pounds, using appropriate equipment or assistance as needed.

Nice To Haves

• Bachelor’s degree in human resources, business, communications, or a related field.
• Human resources experience.

Responsibilities

• Coordinate calendars, appointments, meetings, correspondence, calls, travel arrangements, mail, and reception for Resort and HR leadership.
• Coordinate office operations, including equipment service, purchasing and replenishing supplies, office upkeep, and submitting required company forms.
• Submit and track computer access requests, signature authorization forms, key requests, and other administrative requests through approval processes.
• Track required driver’s license and insurance documentation for designated Resort drivers and notify the appropriate leader of missing or expired records.
• Attend assigned meetings, prepare notes, track action items, and distribute follow-up information.
• Assist with personnel file setup, authorized HR system data entry, employment status change documentation, and employment verification requests.
• Support opening preparations by organizing materials, tracking tasks, coordinating leadership communications, and assisting with administrative projects.
• Welcome and assist Hosts, applicants, visitors, and vendors; answer calls, relay messages, and direct inquiries appropriately.
• Coordinate HR appointments and interview schedules, manage applicant check-in, notify interviewers of candidate arrivals, and provide directions and relevant information.
• Assist applicants with online applications and forms, and help Hosts access internal resources and complete authorized HR self-service transactions while protecting personal information.
• Support recruitment, interview coordination, hiring, onboarding, transfers, and rehire processing in partnership with Resort HR and Park Shared Services.
• Assist with job fairs, recruiting events, rehire communications, and other recruitment and retention initiatives.
• Maintain accurate information in approved HR systems, prepare routine reports, and track outstanding documentation and follow-up items.
• Organize and maintain electronic and paper personnel records, complete authorized employment status updates, and process employment verification requests according to procedures and access requirements.
• Serve as an initial resource for Host questions about company programs, policies, and processes; refer matters requiring interpretation, confidential discussion, or additional authority to HR leadership.
• Support the annual performance evaluation process by tracking completion, preparing reminders and communications, and organizing documentation under HR leadership’s direction.
• Coordinate assigned Host recognition and appreciation activities, including materials, communications, and event logistics.
• Partner with HR, Training, Communications, and department leaders to plan and carry out Resort Host events within approved plans and budgets.
• Coordinate the interdepartmental Host event committee as assigned, including scheduling meetings, tracking action items, and communicating responsibilities and deadlines.
• Coordinate approved Host care assistance, such as meals, transportation, flowers, and outreach, as directed by HR leadership and with appropriate discretion.
• Assist with approved Host communication channels and social media groups by preparing or sharing authorized content in accordance with company communication, confidentiality, and brand standards.
• Maintain effective working relationships with Resort departments, Park Shared Services, and other support teams to coordinate service and resolve routine administrative issues.
• Prepare, distribute, and file correspondence; collect and deliver interoffice mail; and complete authorized errands at the Resort and other company properties.
• Maintain a welcoming and organized HR office and reception area, including light cleaning and disinfecting of shared work surfaces as needed.
• Perform other related administrative and HR duties as assigned; duties may be changed or added by management.
• Provide friendly, caring, and professional service; exercise sound judgment with sensitive information; and follow confidentiality policies and authorized access requirements.
• Follow established procedures and internal controls for purchasing, records management, system access, and administrative approvals.
• Organize and prioritize assignments, work independently within established guidelines, seek direction when needed, and adjust to changing priorities while maintaining accuracy and timely service.
• Compile information, maintain accurate records, prepare timely reports, and perform basic calculations for administrative and event support.
• Communicate clearly, listen carefully, clarify instructions, document information accurately, address routine questions respectfully, and refer sensitive or complex matters to HR leadership.
• Recognize Host and Guest service needs, collaborate across departments, follow through on responsibilities, and support continuous improvement of administrative processes and the Host experience.
• Follow safety and security procedures, report concerns through established channels, maintain professional appearance and hygiene, and maintain dependable attendance.
• Work assigned schedules, which may include overtime, evenings, weekends, and holidays based on operational and event needs.
• Work primarily indoors, with occasional outdoor assignments and travel between company properties; use a computer and standard office equipment for extended periods.
• Sit, stand, walk, reach, bend, and stoop as needed; move throughout the Resort and event locations; lift and carry items weighing up to 20 pounds; and drive for authorized errands, meetings, or material delivery.

Benefits

• Free admission to Silver Dollar City Attractions and discounted admission to Herschend Enterprises attractions and resorts across the United States for employees and dependents.
• Complimentary tickets and season pass discounts for loved ones.
• Dining, drink, and merchandise discounts across Silver Dollar City Attractions.
• 401(k) and profit-sharing retirement plan available after three months of employment, with monthly plan entry dates.
• Affordable health plan options, including co-pay, HSA, and FSA options, for full-time seasonal and year-round employees.
• Employee health center offering basic office visits, X-rays, and lab work for a co-pay, whether insured or not.
• 100% free tuition starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED