Silver Dollar City Resort - Food & Beverage Outlets Manager [EXE]

All Career • Branson West, MO

10d

About The Position

The Food & Beverage Outlets Manager partners with resort leadership to direct the daily operations of assigned food and beverage outlets. The role maintains service, quality, safety, and operational standards while achieving budgeted revenue, cost, and profit goals. The manager maintains each outlet’s concept and identity, monitors guest feedback, leads safety and compliance efforts, oversees training and records, and supports accurate use of point-of-sale, scheduling, and payroll systems.

The position includes reviewing financial performance, managing inventory and host schedules, recruiting and developing hosts, and coordinating with other departments to resolve operational and financial issues. The manager participates in the manager-on-duty program as assigned, leads departmental meetings, responds to guest concerns, and builds productive relationships with hosts, guests, vendors, community members, and industry partners. The role requires schedule flexibility, including overtime, evenings, weekends, and holidays.

Requirements

• At least three years of directly related food and beverage management experience, including beverage compliance and inventory control practices in the hospitality industry.
• At least three years of management experience overseeing two or more direct reports in a multi-outlet environment.
• Demonstrated success in progressively responsible management roles.
• Associate degree, relevant certification, or equivalent on-the-job experience.
• Knowledge of forecasting, budgeting, scheduling, labor management, purchasing, and inventory control.
• Strong financial acumen, including the ability to analyze operating results, control costs, and identify opportunities to improve revenue and profitability.
• Obtain and maintain licenses, permits, and certifications required by applicable state and local authorities for assigned duties.
• Complete and maintain company-required food safety, responsible alcohol service, and emergency response training and certifications.
• Strong computer skills and working knowledge of point-of-sale systems, scheduling and payroll software, and Microsoft Office applications.
• Effective leadership, listening, coaching, problem-solving, and conflict management skills.
• Ability to communicate effectively with guests, vendors, and hosts; understand written instructions and safety information; and prepare accurate operational and financial records using approved communication methods.
• Demonstrate genuine friendliness, professionalism, and care when representing Silver Dollar City Resort.
• Be self-motivated and committed to continuous improvement.
• Ability to delegate responsibilities, prioritize assignments, and adapt to changing operational needs in a fast-paced environment.
• Maintain confidentiality and exercise sound judgment when handling sensitive information.
• Maintain a professional appearance and good personal hygiene.
• Promote a positive, cooperative work environment through teamwork, appreciation, and constructive feedback.
• Be attentive to guests’ needs and resolve concerns within company guidelines.
• Understand and follow procedures that support a safe and secure environment for guests and hosts.
• Maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
• Successfully complete a background screening following a conditional offer of employment, in accordance with company policy and applicable law.
• Ability to stand and walk for prolonged periods while overseeing assigned food and beverage outlets.
• Ability to lift and carry supplies, products, and equipment weighing up to 50 pounds, using assistance or equipment as appropriate.
• Ability to operate computers, point-of-sale systems, and other operational equipment using available tools or accommodations.
• Ability to access and review menus, inventory records, financial reports, and other operational documents using available tools or accommodations.
• Ability to tolerate varying temperatures and weather conditions when assigned duties require outdoor work.

Nice To Haves

• Experience in the theme park, tourism, hospitality, or entertainment industry.

Responsibilities

• Partner with resort leadership to direct daily operations of assigned food and beverage outlets, maintaining service, quality, safety, and operational standards while achieving budgeted revenue, cost, and profit goals.
• Promote a positive, cooperative work environment that supports host engagement, development, and job satisfaction through Lead with Love principles.
• Maintain each outlet’s concept and identity through consistent recipes, product offerings, presentation, and service.
• Monitor guest service and feedback, identify opportunities for improvement, and implement actions to strengthen guest satisfaction, loyalty, and financial performance.
• Conduct accurate monthly inventories of food, beverages, and operating supplies within assigned areas and investigate discrepancies.
• Lead safety efforts within assigned outlets and ensure compliance with company policies and applicable food safety, sanitation, and responsible alcohol service requirements.
• Ensure required training, inspections, audits, and operational records are completed accurately and on time.
• Serve as a resource for point-of-sale, scheduling, and payroll systems, supporting host training and accurate system use.
• Review profit and loss statements, participate in financial reviews, and develop and implement action plans to address performance gaps.
• Establish and communicate performance expectations, monitor results, and provide timely coaching, feedback, and recognition.
• Partner with Talent Acquisition and Human Resources to recruit, interview, and hire hosts.
• Maintain awareness of food and beverage industry trends and recommend improvements appropriate to the resort and its guests.
• Develop and manage host schedules to meet guest demand while maintaining service standards and labor productivity goals.
• Participate in the resort’s manager-on-duty program as assigned.
• Coordinate with Finance, Accounting, Information Technology, and other departments to resolve payroll, cash-handling, purchasing, billing, and system concerns.
• Lead regular departmental meetings to review operational performance, upcoming priorities, service standards, and guest and host concerns.
• Respond promptly to guest concerns, follow service recovery procedures, and escalate issues as appropriate.
• Support host development through training, mentoring, and fair, consistent performance management in accordance with company policies.
• Maintain productive relationships with hosts, guests, vendors, community members, and industry partners.
• Respond to operational inquiries and communicate relevant information across departments.

Benefits

• Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the United States for employees and dependents.
• Complimentary tickets and discounts on season passes for loved ones.
• Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
• Profit Sharing and 401(k) Retirement Plan available after three months of employment, with monthly plan entry dates.
• Affordable health plan options, including co-pay, HSA, and FSA options, available to full-time seasonal and year-round employees.
• Employee health center providing basic office visits, x-rays, and lab work for a co-pay, whether insured or not.
• 100% free tuition starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree