Merchandise Supervisor- College Football Hall of Fame

Legends Global•Atlanta, GA

17h•Onsite

About The Position

Legends Global Merchandise is recognized as a leader in retail and merchandising worldwide, providing a customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution offers the latest trends, styles, designs, and brand collaborations across various categories for in-venue, e-commerce, and pop-up operations. We pride ourselves on creating a tailored retail experience by developing a customized inventory portfolio for each property and acting as an extension of each client’s brand. Our retail employees are dedicated to creating the ultimate fan experience, aiming to exceed expectations in customer service, merchandise display, and attention to detail, thereby creating an environment unlike any other at a sporting event worldwide.

Requirements

High school diploma or equivalent.
2 years of merchandise experience preferred or related customer service experience.
Able to work in a team environment, move fast, and act on assigned duties.
Must be flexible to work all events including late nights, weekends and holidays.
Energetic, self-motivated, friendly personality, and excellent guest services skills are required.
Must be able to work in a fast-paced and continuously changing environment.
Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.

Nice To Haves

Some college preferred.

Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws.
Takes direction from the Store Manager in planning, assigning, and delegating tasks.
Addresses customer service situations and resolves problems within the store and ingress/egress areas.
Performs inventory and maintains proper inventory levels while sustaining an organized sales floor and stock room.
Ensures proper cash handling procedures are in effect at all times.
Assists management in store performance by preparing and communicating goals.
Communicates progress or opportunities for improvement to provide effective feedback.
Assists in the development of programs that result in increased customer satisfaction.
Works with visual displays and merchandising of stands.
Sets up displays to best attract customers' attention.
Maintains product and service quality standards and anticipates customer needs/concerns.
Performs other related duties, tasks, and responsibilities as required.
Supervises an entire aspect of the retail business (e.g., warehouse operations, main store operations, or heat press operations) under direct leadership from management.
Occasionally supervises and assigns tasks to other FT & PT supervisors as well as non-supervisor PT staff.
Trains, tracks, and disciplines other staff, including FT & PT supervisors and non-supervisors.
May assist as support for events on the Georgia Tech campus.