Merchandise Supervisor- College Football Hall of Fame

ASM Global•Atlanta, GA

1d•Onsite

About The Position

Legends Global Merchandise is a recognized leader in retail and merchandising worldwide, providing a fully customized, customer-centric, omnichannel shopping experience for fans. Their vertical service solution offers the latest trends, styles, designs, and brand collaborations across various categories for in-venue, e-commerce, and pop-up operations. Legends aims to create a unique shopping experience by building a tailored retail portfolio based on each property and operating as an extension of the client's brand. The retail employees are responsible for creating the ultimate experience for fans, prioritizing a legendary experience, and exceeding expectations in customer service, merchandise display, and attention to detail. This role involves supervisory responsibilities in accordance with Legends & ASM policies, including taking direction from the Store Manager, planning, assigning, and delegating tasks, and resolving customer service issues within the store and its ingress/egress.

Requirements

High school diploma or equivalent.
Able to work in a team environment, move fast, and act on assigned duties
Must be flexible to work all events including late nights, weekends and holidays.
Energetic, self-motivated, friendly personality, and excellent guest services skills are required
Must be able to work in a fast paced and continuously changing environment
Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.

Nice To Haves

Some college preferred
2 years of merchandise experience preferred or related customer service experience

Responsibilities

Provide an exciting, positive, and fun environment for our diverse team & fan base
Perform inventory & maintain proper inventory levels while sustaining an organized sales floor and stock room.
Ensure proper cash handling procedures are in effect at all times.
Assist management of performance of the store by preparing and communicating goals.
Communicating progress or opportunities for improvement to provide effective feedback.
Assist in the development of programs that result in increased customer satisfaction.
Work with visual displays and merchandising of stands.
Setting up displays to best attract customers' attention.
Maintain product and service quality standards and anticipate customer needs/concerns.
Perform other related duties, tasks, and responsibilities as required.
Supervises an entire aspect of the retail business (e.g. warehouse operations, main store operations, or heat press operations) under direct leadership from management
Occasionally supervises & assigns tasks to other FT & PT supervisors as well as non-supervisor PT staff
Train, track, & discipline other staff, including FT & PT supervisors & non-supervisors
Responsibilities may also include assisting as support for events on the Georgia Tech campus