Membership Sales Coordinator, NASCAR Hall of Fame

CRVA•Charlotte, NC

7h•Onsite

About The Position

The Membership Sales Coordinator is responsible for driving membership growth, coordinating sales initiatives, and providing outstanding customer service to current and prospective members. This individual will assist in the promotion of membership offerings, creating and managing Facebook membership page, track leads, follow up on inquiries, make renewal calls and assist with all membership activation and engagement activities including member events. This role will support the admissions department with box office ticket sales and guest services duties.

Requirements

3-5 years’ experience using computerized ticketing systems.
Strong leadership skills
Excellent written and verbal communication skills.
High School Diploma or GED equivalent is required.
Minimum one (1) year experience with Microsoft Office Suite (Outlook, Excel, and Word).

Nice To Haves

Advanced knowledge of the Tessitura Network ticketing system is preferred.

Responsibilities

Actively promote and sell membership packages to prospective members through inbound and outbound calls, emails, and face-to-face interactions.
Track and follow up with leads to convert inquiries into memberships. Maintain an organized pipeline of potential members.
Provide excellent customer service by answering questions about membership benefits, services, and pricing while exemplifying CRVA Customer Service Standards.
Create and manage digital content for the Facebook membership social media page.
Manage the membership sign-up process, ensuring all necessary paperwork is completed accurately and efficiently.
Maintain accurate inventory counts and ensure membership packages are always stocked, including all other membership assets such as cards, lanyards, and shipping materials.
Collaborate with membership team in developing renewal strategies each quarter. Conduct monthly renewal calls as well as preparing renewal letters for mailing.
Assist with organizing and promoting events for members, ensuring engagement and participation. These include but are not limited to membership lounges, race viewing parties, as well as offsite activations.
Provide support to admissions department with scheduled shifts in the box office as well as Guest Services desk. Selling tickets, performing guest relations duties, providing necessary customer recovery actions, and working with admissions team to maintain optimum customer satisfaction to Hall of Fame guests.
Utilizing various membership reports to maintain accurate recordkeeping and exceptional customer service.
Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.