Retail Sales Associate, NASCAR Hall of Fame (part-time)

CRVA•Charlotte, NC

2h•Onsite

About The Position

The Retail Sales Associate will help customers create lasting memories by capturing their visit at the NASCAR Hall of Fame. The ideal candidate should enjoy interacting with people and have experience in hospitality, events, or other customer-facing roles. An interest in photography or aptitude for digital image technology is beneficial, as the role involves setting up and breaking down photo and computer equipment. Duties include setting up equipment, testing photo green screens, troubleshooting issues, and professionally engaging with guests and vendors for photo and gear shop sales. The primary goal is to provide outstanding customer service and contribute to the company's growth and revenue through sales.

Requirements

Demonstrate a high level of initiative, creativity and ability to exercise independent judgment while motivating the staff to provide exceptional customer service.
Ability to work a flexible schedule to include evenings, weekends and holidays.
Detailed understanding of the customer.
Exceptional problem solving and critical thinking skills.
Strong communication, presentation, and organization skills.
Ability to thrive in an entrepreneurial environment.
Strong project management skills and attention to detail.
High energy, positive attitude and strong customer service skills, treats all customers and vendors with highest degree of respect and courtesy, and delivers exceptional service to internal and external customers.
Proven working experience in photo sales along with basic understanding of photo principles and customer service practices.
High School diploma required.

Responsibilities

Setup and load out photo and computer equipment, including lighting and props.
Help guests capture high quality photo and video content.
Set the example of identifying and responding to customers’ needs.
Set a high standard of excellence to create a memorable and engaging visitor experience.
Exceed client expectations by delivering high quality customer service.
Manage point-of-sale process.
Maintain effective cash handling protocols and other gift store and photo operational processes.
Assist in the box office or parking departments on high demand days.
May perform other duties as required.
Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.