Merchandise Stand Lead (Part-Time)

Sphere Entertainment Group, LLC•Las Vegas, NV

1d•Onsite

About The Position

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com. The Merchandise Stand Lead supervises and trains employees in guest relations and equipment use. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

Requirements

At least 2-3 years of supervisory or lead experience in guest relations.
Must be able to multi-task and prioritize in a deadline-oriented environment while providing a high-quality service experience for guests.
Experience resolving inventory discrepancies.

Responsibilities

Supervises the overall operation of the designated stand including open/close procedures, cash handling, and leading employees in accordance with company policies/procedures.
Assures that each guest’s order is prepared and delivered on time and in acceptable quality and quantity; responds to feedback from guests.
Inspects locations and submits reports regarding cleanliness conditions, inventory, and incidents.
Conducts monthly audits, daily inventory and trains and motivates staff. Participates in meetings as deemed necessary.
Provides necessary staff development and training in accordance with Southern Nevada Health guidelines and company standards to ensure a high-quality product is maintained.
Ensures that frontline colleagues are compliant with Company policies and local/state regulations and are delivering an exceptional guest experience.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.