AAQ - Part Time Merchandise Lead

All Career • Camden, NJ

13d • Onsite

About The Position

Lead daily operations within the Retail and Imaging departments to ensure exceptional guest experience and achievement of sales goals. Oversee point of sale operations, including opening and closing cash handling procedures, credit card and gift card reconciliation, audits, and skimmer checks. Support frontline team members by assisting with sales transactions, returns, exchanges, price overrides, change requests, photo sales, editing, printing, and packaging. Train, coach, and develop team members to maintain high standards of guest service, operational excellence, and departmental performance. Monitor department productivity and performance reporting to maximize efficiency and achieve revenue goals. Respond promptly and professionally to guest concerns received in person, by phone, or via email. Support inventory management by receiving shipments, completing cycle counts, processing damaged merchandise, organizing stockrooms, and maintaining inventory accuracy. Maintain visual merchandising standards throughout retail locations to ensure attractive, organized, and well-stocked sales areas. Capture high quality guest photos as needed and demonstrate expertise in photography equipment, editing software, and sales technology. Assist with maintaining photography equipment and coordinating repairs or maintenance with vendors as needed. Support specialty attractions and equipment, including crane machines and penny press operations, by maintaining inventory and communicating maintenance needs. Adapt to changing operational needs, work locations, and departmental priorities throughout the day. Ensure compliance with all safety, security, and operational policies and procedures.

Requirements

• 1+ years of leadership experience
• Cash handling experience
• Ability to work weekends and holidays with occasional evenings

Nice To Haves

• High School Diploma, preferred but not required
• 2 years in retail or customer service experience preferred
• Friendly, outgoing, and proactive individual

Responsibilities

• Lead daily operations within the Retail and Imaging departments to ensure exceptional guest experience and achievement of sales goals.
• Oversee point of sale operations, including opening and closing cash handling procedures, credit card and gift card reconciliation, audits, and skimmer checks.
• Support frontline team members by assisting with sales transactions, returns, exchanges, price overrides, change requests, photo sales, editing, printing, and packaging.
• Train, coach, and develop team members to maintain high standards of guest service, operational excellence, and departmental performance.
• Monitor department productivity and performance reporting to maximize efficiency and achieve revenue goals.
• Respond promptly and professionally to guest concerns received in person, by phone, or via email.
• Support inventory management by receiving shipments, completing cycle counts, processing damaged merchandise, organizing stockrooms, and maintaining inventory accuracy.
• Maintain visual merchandising standards throughout retail locations to ensure attractive, organized, and well-stocked sales areas.
• Capture high quality guest photos as needed and demonstrate expertise in photography equipment, editing software, and sales technology.
• Assist with maintaining photography equipment and coordinating repairs or maintenance with vendors as needed.
• Support specialty attractions and equipment, including crane machines and penny press operations, by maintaining inventory and communicating maintenance needs.
• Adapt to changing operational needs, work locations, and departmental priorities throughout the day.
• Ensure compliance with all safety, security, and operational policies and procedures.

Benefits

• Hourly Rate: $17.05
• 401(k) and Profit-Sharing Plan after 3 months of service.
• Day one access to fully funded tuition and tuition assistance programs through our GROW U program.
• Free admission and 24 General Admission tickets annually, to be used by family and friends.
• Complimentary tickets to local attractions when available.
• 30% Discount at our Retail and Photo areas, as well as in-house food vendors.
• Training and development.
• Grow U Opportunities: Earn a Frontline Manager Leadership Certificate, and Adventure Aquarium will cover up to $5,250 in tuition per year.
• Alternatively, you can select from over 200 certificate and degree programs available through our GROW U program!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED