Merchandise Operations Associate (MOA)
About The Position
The Merchandise Operations Associate is responsible for daily General Office operations and operational functions of the Jewelry Department. Under the leadership of the Assistant General Manager, Operations, the role supports store opening and cash-handling processes, customer issue resolution, jewelry receiving and inventory activities, audit readiness, fulfillment orders, and selling-floor support. The position also performs other store initiatives and ad hoc responsibilities as assigned by management. The role requires strong computer and communication skills, attention to detail, confidentiality, flexibility to meet business needs, and the ability to work effectively in a fast-paced, team-oriented environment with minimal supervision. Physical requirements include lifting cartons up to 15 pounds, climbing ladders, and handling merchandise racks and carts.
Requirements
- Ability to lift cartons up to 15 pounds, climb ladders, and handle merchandise racks and carts.
- Strong computer skills, including Google and Microsoft Office, and ability to adapt to changing technology.
- Ability to work in a fast-paced, team-oriented environment requiring multitasking with minimal supervision.
- Ability to work a flexible schedule based on business needs and meet Dependability standards.
- Attention to detail and ability to keep personal workspace organized.
- Ability to apply store policies and procedures to decision-making.
- Effective and professional verbal and written communication, including telephone and face-to-face interactions.
- Ability to maintain confidentiality when handling issues.
Responsibilities
- Open the store, including the safe, controller, and registers, and distribute reports.
- Maintain daily General Office functions, including morning cash entry, bank deposits, chargeback reconciliation, and counting register and petty cash.
- Resolve internal and external customer issues, including researching and paying bills and tracking or processing customer packages.
- Follow Jewelry Standards and Shipping Guidelines.
- Receive, verify, and book jewelry according to company standards.
- Process re-tickets, RTVs, transfers, ASN shipments, and price changes.
- Retrieve and process merchandise being returned or transferred to vendors according to company standards.
- Complete case counts, enter received merchandise into the case count system, and reconcile discrepancies.
- Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
- Receive and verify merchandise for trunk shows, assist with setup and takedown, and recap results.
- Prepare and submit special order requests and Statements of Sale when requested.
- Communicate with Corporate Merchants, Accounts Payable, Inventory Control, and vendors as needed.
- Maintain readiness and adherence to Internal Audit standards, including keeping vault and safe contents up to date.
- Assist managers and associates on the selling floor as necessary.
- Process fulfillment orders.
- Carry out ad hoc responsibilities and other store initiatives as assigned by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
