Merchandise Operations Associate (MOA)

Saks•Hinsdale, IL

4d•$18 - $22

About The Position

The Merchandise Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department under the leadership of the Assistant General Manager, Operations. The role supports store opening and general office processes, jewelry receiving and inventory activities, audit readiness, customer issue resolution, fulfillment orders, and selling-floor support. Additional ad hoc responsibilities and store initiatives may be assigned by management.

Requirements

Ability to lift cartons weighing up to 15 lbs, climb ladders, and handle merchandise racks and carts.
Strong computer skills, including Google and Microsoft Office, and ability to adapt to changing technology.
Ability to work effectively in a fast-paced, team-oriented environment requiring multitasking with minimal supervision.
Ability to work a flexible schedule based on business needs and adhere to Dependability standards.
Attention to detail and ability to keep personal workspace organized.
Ability to apply store policies and procedures when making decisions.
Effective verbal and written communication skills, including professional telephone and face-to-face interactions.
Ability to maintain confidentiality when handling issues.

Responsibilities

Open the store by handling the safe, controller, registers, and distribution of reports.
Maintain daily general office functions, including morning cash entry, bank deposits, chargeback reconciliation, and counting register and petty cash.
Resolve internal and external customer issues, including researching or paying bills and tracking or processing customer packages.
Follow Jewelry Standards and Shipping Guidelines.
Receive, verify, and book jewelry according to company standards.
Process re-tickets, RTVs, transfers, ASN shipments, and price changes.
Retrieve and process merchandise being returned or transferred to vendors according to company standards.
Complete case counts, enter received merchandise into the case count system, and reconcile discrepancies.
Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
Receive and verify trunk show merchandise, assist with show setup and takedown, and recap results.
Prepare and submit special order requests and Statements of Sale when requested.
Communicate with Corporate Merchants, Accounts Payable, Inventory Control, and vendors as needed.
Maintain readiness for Common Internal Audits and adhere to Internal Audit standards, including keeping vault and safe contents up to date.
Assist managers and associates on the selling floor as needed.
Process fulfillment orders.
Carry out ad hoc responsibilities and other store initiatives assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, such as critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities