Retail-Merchandise Manager Full Time

Michaels Stores•Shawnee, OK

2d•Onsite

About The Position

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. The Merchandise Manager assists the Store Manager with leading adherence to standard operating procedures and company programs, ensuring compliance with applicable laws and requirements. The role provides Manager-on-Duty coverage and leads the team in maintaining service standards, store conditions, and operational continuity. It also plans workloads and prioritizes daily tasks in partnership with store leadership to meet business needs. The position oversees truck execution, inventory routines, planogram and visual merchandising execution, promotional signage and placement, price changes, Ship from Store fulfillment, returns to vendor, ASN receiving, and store damage procedures. It supports an organized, clean, customer-ready store and strong asset protection practices. The manager trains, coaches, and develops team members through onboarding and ongoing skill-building across assigned departments. The work involves frequent movement throughout the store and customer interactions in a fast-paced environment. Work hours include nights, weekends, and early mornings. The position requires prolonged standing, bending, lifting, carrying, reaching, stretching, climbing ladders or step stools, and repetitive motions. The employee may need to handle merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Availability to work nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs, including compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution, including timely unloading, accurate sorting, and efficient movement of merchandise to the sales floor.
Plan workloads and prioritize daily tasks in partnership with store leadership to align staffing and execution with business needs.
Execute and maintain SISO routines to drive in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram execution to ensure merchandising sets are completed accurately and on schedule.
Establish and maintain visual merchandising standards, including product placement and presentation.
Support a clean, organized, customer-ready store, including backroom organization and sales floor recovery.
Manage inventory control to ensure product accuracy, integrity, and efficient stock movement.
Execute ad sets and ensure promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
Oversee Ship from Store fulfillment to ensure orders are picked, packed, and shipped efficiently and accurately.
Process RTVs and ASN receiving, ensuring compliance, accurate documentation, and appropriate inventory adjustments.
Manage store damage procedures, including proper handling and reporting, and work to reduce shrink.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.