70120-Merchandise Associate

TJX • Beckley, WV

6d • Onsite

About The Position

The Merchandise Associate is responsible for delivering a highly satisfying customer experience by engaging and interacting with customers, applying customer experience principles, and maintaining a clean and organized store environment. The role follows operational, merchandise, and loss prevention standards and may be cross-trained in multiple store areas to support business needs.

The associate supports a positive store culture through honesty, integrity, and respect; accurately processes customer purchases and returns; promotes credit and loyalty programs; and processes merchandise for the sales floor according to company procedures. The role also involves maintaining merchandising, recovery, cleanliness, and organizational standards, contributing to shrink reduction and safety programs, and accepting and providing recognition and constructive feedback. Other duties may be assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills, with attention to detail.
• Ability to multitask.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects, with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.

Nice To Haves

• Retail customer experience preferred.

Responsibilities

• Role-model customer experience practices with internal and external customers.
• Support a positive store culture through honesty, integrity, and respect.
• Accurately ring purchases and returns and count change according to operating procedures.
• Promote credit and loyalty programs.
• Follow the merchandising philosophy and established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor according to company procedures and standards.
• Initiate and participate in store recovery throughout the day as needed.
• Maintain sales-floor organization, cleanliness, and recovery standards and help maintain and clean the entire store.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation program
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical, dental, and vision coverage for associates meeting service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account (FSA) for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick time for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed