Mercedes Service Concierge

Ken Garff•Salt Lake, UT

8d•Onsite

About The Position

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Ken Garff Mercedes, a Ken Garff Automotive Dealership, is currently looking for a Mercedes Service Concierge that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Requirements

Highly precise work and highly accountable
Unselfish and approachable with a preference for detailed, skill-based work
Accommodating and analytical, while producing highly precise and accurate work
Must have high energy and positive attitude, plus strong listening and communication skills
Must be 18 years or older and be authorized to work in the U.S with a valid in-state driver's license and a good driving record, per company standards
High School Diploma or equivalent

Responsibilities

Greet clients warmly upon arrival and direct them where to go and interact with them in a professional, friendly, and caring manner
Prepare and move vehicles from service drive to parking area
Clean, organize service drive, service shop and service lot
Keep the drive clear by parking cars and storing keys
Pick up and deliver customer vehicles or shuttle customers as needed
Provide support to service advisors to ensure efficient daily service department operations.
Answer incoming phone calls professionally and direct calls to the appropriate personnel.
Safely park, retrieve, and move customer vehicles as needed.
Maintain a clean, organized, and welcoming service reception area.
Inspect and check in loaner vehicles upon return, documenting vehicle condition and verifying readiness for future clients.
Offer water, snacks, and other refreshments to clients arriving at or departing from the dealership.
Assist clients with a smooth and comfortable service visit by anticipating their needs and providing attentive, courteous assistance.
Maintain Mercedes-Benz customer service standards, professionalism, and attention to detail at all times.