Mercedes-Benz Commercial Account Manager
About The Position
The Mercedes-Benz Commercial Account Manager drives commercial vehicle sales and manages customer accounts for the Mercedes-Benz of Seattle dealership. This role combines sales, account management, and relationship building to maximize customer satisfaction and dealership profitability. The successful candidate is an enthusiastic, self-starting sales professional with knowledge of commercial vans who sells new and pre-owned Sprinter vans, develops commercial customer relationships, and helps customers select vehicles suited to their business requirements. The position involves prospecting for new business, maintaining accurate customer records in the dealership CRM, managing assigned accounts, and providing follow-up after delivery. The role also requires awareness of commercial vehicle market conditions and competitors, collaboration with service, parts, and finance teams, and compliance with applicable regulations. The employee represents Swickard Auto Group professionally and ethically.
Requirements
- One to two years of previous sales experience, preferably with commercial vans or trucks.
- Valid driver's license and clean driving record.
- Excellent communication, negotiation, and organizational skills.
- Ability to develop genuine client relationships and understand business fleet requirements.
- Proficiency with CRM software and other sales tools, along with strong computer literacy.
- Excellent negotiation and closing skills.
- Self-starter with high energy, strong initiative, and commitment to maximizing customer satisfaction.
- Knowledge of automotive products and industry trends.
- Demonstrates kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Nice To Haves
- Fleet management or account management experience with commercial clients.
Responsibilities
- Sell new and pre-owned Sprinter vans and meet or exceed dealership sales goals while supporting gross profit, volume, and customer satisfaction.
- Manage customer contacts through the dealership CRM and maintain detailed records of interactions, follow-ups, and account status.
- Build long-term relationships with commercial van clients and consult with prospects to understand their needs.
- Present appropriate vehicle options based on payload, upfit, and feature requirements; provide customer-specific demonstrations and test drives.
- Prospect, network, and follow up on leads through outreach calls, online leads, and referrals to develop new business.
- Educate potential customers about Sprinter models and their benefits.
- Serve as the primary contact for assigned accounts, stay in contact after the sale, address issues promptly, and follow up on post-delivery items.
- Monitor commercial vehicle market trends, customer needs, and competitor offerings; analyze market data and develop sales strategies to gain market share.
- Collaborate with service, parts, and finance departments to provide a seamless customer experience.
- Comply with federal, state, and local regulations affecting commercial vehicle sales.
- Maintain a professional appearance and represent the Swickard Auto Group brand with integrity.
Benefits
- Career path and opportunities to take on new leadership responsibilities.
- Supportive and collaborative team culture.
- Opportunities for continued personal and professional growth.
- Competitive compensation and a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
