Mental Health Worker (per diem)

Billings Clinic•Billings, MT

2d•Onsite

About The Position

The Mental Health Worker works in the Community Crisis Center at Billings Clinic’s main campus and follows established policies and procedures to provide therapeutic activities specified by the treatment program and each client’s treatment plan. Under the direction of a licensed nurse, the role provides basic nursing care within scope of practice, supports clients’ daily needs, contributes to safety and quality of care, and helps maintain the center’s operations and environment. The position is per diem, as needed, with variable shifts. The Mental Health Worker assists with crisis intervention and de-escalation while maintaining client dignity and the safety of clients and staff. The role also supports documentation, client observation, clerical and workflow tasks, communication with clients and the care team, and occasional non-emergency transportation. Workers may teach life-skills or evidence-based groups under supervision and may be cross-trained to assist with case management and discharge coordination.

Requirements

High school diploma or equivalent.
Must be able to lift, push, and pull 50 pounds unassisted.
Aegis Certification within 60 days of hire.
Healthcare provider CPR Certification at hire.
Valid Montana driver’s license and a good driving record.
Any required license or certification must be current and in good standing.
An equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities will be considered.

Nice To Haves

Preferred training or at least two years of direct experience in the mental health field, with demonstrated ability and skills to work therapeutically with patients.

Responsibilities

Follow established policies and procedures and perform therapeutic activities specified by the treatment program and individual client treatment plans.
Model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations; meet organizational and departmental requirements and maintain competency in applicable standards.
Provide basic nursing care and activities within scope of practice as directed by a licensed nurse, using a holistic approach and supporting the patient’s goal-directed plan of care.
Assist with activities of daily living, provide food and shower supplies, assist with vital signs when requested, inventory client belongings, and perform assigned patient observation.
Enter accurate and timely information in client medical records in accordance with client needs, documentation guidelines, and departmental policies.
Follow safety standards, identify potential problems and safety issues, and take appropriate action.
Use performance-improvement principles to assess and improve client-care quality and support the Magnet Model of quality nursing care.
Maintain confidentiality within the treatment team and help clients understand confidentiality for themselves and others.
Teach life skills and other evidence-based groups under the supervision of CC Counselors or the CCC Supervisor.
Assist in crisis situations using crisis-intervention and de-escalation techniques that protect client dignity and patient and staff safety.
Communicate collaboratively and supportively with patients, families, visitors, and the interdisciplinary care team; serve as a resource, role model, and mentor, and assist with problem resolution.
Possibly cross-train as a case manager or discharge coordinator and assist with case-management duties.
Perform clerical duties that support unit flow, coordinate paperwork, work with team members to support timely client care, and assist the RN with 30-minute checks.
Use electronic applications and phone systems to support staff and client workflow, including intake paperwork, client-file setup, and documentation of significant incidents; answer calls, respond to routine inquiries, relay messages, and notify appropriate personnel of requests.
Occasionally transport clients in non-emergency situations to appointments, service providers, or the hospital as directed by the RN; drive the CCC van to collect food donations from other nonprofit agencies.
Keep the CCC environment clean and free of obstacles and debris, including observation and recovery bays, the lobby, conference room, restrooms, showers, front walk, and garbage areas.
Perform other duties as assigned or needed to meet department or organizational needs.