Mental Health Technician

CommonSpirit Health•Omaha, NE

About The Position

The Mental Health Technician provides support for Behavioral Health front- and back-office functions, assisting psychiatrists, patients, and the care management team. The role supports smooth operations, medication management, and clinical problem-solving, and includes basic medication triage, support services, and taking patients’ vital signs. Front-office work includes reception, patient registration, insurance and copay processing, and telephone coverage. Back-office duties include refill requests, injections, and accurate electronic health record documentation. The technician supports patients in a trauma-informed care environment, helping them develop individuality and appropriate self-expression, practice problem-solving, and acknowledge behavioral patterns through feedback and positive reinforcement. The role also provides emergency care, helps maintain a safe and secure environment, performs basic nursing tasks, assists nurses with orders within the technician’s scope of practice, and supervises patients who require physical restraints or seclusion. The technician supports patients with relationship difficulties and socialization skills, facilitates supportive and psychoeducational activities, and communicates effectively with patients and colleagues in a diverse, multicultural environment. The position also involves collaboration with the interdisciplinary team and participation in staff meetings, quality assurance, safety, security, infection control, program development, and assigned training. Flexibility to float is required. The position is at Lasting Hope Recovery Center, a 64-bed adult psychiatric facility with private rooms and services for people experiencing mental illness and substance abuse.

Requirements

High school graduation.
At least 1 year of experience in mental health.
Basic Life Support (CPR) certification upon hire, or Basic Life Support Instructor certification upon hire.
First Aid within 6 months.

Nice To Haves

Bachelor’s degree in a human service field, or one year of experience in the Behavioral Health field.
Graduate of a Psychiatric Assistant and Nurse Aide training program.

Responsibilities

Support Behavioral Health front- and back-office functions and assist psychiatrists, patients, and the care management team.
Provide basic medication triage and support services, and take vital signs for behavioral health patients.
Manage reception, patient registration, insurance and copay processing, and telephone coverage.
Handle refill requests, injections, and accurate electronic health record documentation.
Support patients in a trauma-informed environment as they develop individuality, self-expression, problem-solving skills, and appropriate behaviors.
Provide feedback and positive reinforcement while consistently applying program rights, regulations, and behavior-modification practices.
Provide appropriate emergency care and maintain a safe and secure environment; serve as a resource during emergencies.
Perform basic nursing tasks, including vital signs, blood pressure checks, specimen collection, accu checks, weighing patients, and assisting with activities of daily living.
Assist nurses with carrying out orders that are within the technician’s scope of practice.
Provide trauma-informed care and supervision to patients requiring physical restraints or seclusion.
Help patients address relationship difficulties and support and teach appropriate socialization skills.
Facilitate supportive, classroom educational where appropriate, and psychoeducational activities.
Communicate effectively verbally and in writing within a diverse and multicultural environment.
Maintain appropriate communication networks and collaborative working relationships with the interdisciplinary team and other departments.
Participate in staff meetings, quality assurance activities, safety, security and infection control programs, program development and implementation, and training assigned by leadership.
Float as needed.