Mental Health Technician
About The Position
The Mental Health Technician supports Behavioral Health front- and back-office functions, assisting psychiatrists, patients, and the care management team. The role helps maintain smooth operations, medication management, and clinical problem-solving. Daily duties include basic medication triage, support services, and taking vital signs for behavioral health patients. Front-office work includes reception, patient registration, insurance and copay processing, and telephone support; back-office work includes refill requests, injections, and accurate EHR documentation. The technician supports patients in a trauma-informed care environment, encouraging self-expression, problem-solving, and the development of appropriate behaviors. The position also helps patients recognize behavioral patterns, provides feedback and positive reinforcement, follows program rights and regulations, and supports behavior-modification programs. The technician provides basic nursing care, contributes to emergency response and patient safety, and assists nurses with tasks within the scope of practice. The role includes supervision of patients requiring physical restraints or seclusion, support with socialization and relationship difficulties, and facilitation of supportive and psychoeducational activities. The position requires effective verbal and written communication in a diverse, multicultural environment and collaboration with the interdisciplinary team and other departments. The technician participates in staff meetings, quality assurance, safety, security, infection-control programs, program development, implementation, and additional training assigned by leadership. Flexibility to float is required. The role is based at Lasting Hope Recovery Center, a 64-bed adult psychiatric facility offering treatment and prevention services for people experiencing mental illness and substance abuse.
Requirements
- High school graduate.
- At least 1 year of experience in mental health.
- Basic Life Support (CPR), required upon hire; alternatively, Basic Life Support Instructor upon hire.
- First Aid certification within 6 months.
- Strong multitasking skills and meticulous attention to detail.
- Ability to learn complex information rapidly and accurately.
- Exceptional customer service and ability to remain calm under pressure.
- EHR proficiency.
- Strict confidentiality.
- Flexibility to float.
Nice To Haves
- Bachelor's degree in a human services field or one year of experience in the Behavioral Health field.
- Graduation from a Psychiatric Assistant and Nurse Aide training program.
Responsibilities
- Support Behavioral Health front- and back-office functions for psychiatrists, patients, and the care management team.
- Provide basic medication triage and support services, and take vital signs for behavioral health patients.
- Manage front-office reception, patient registration, insurance and copay processing, and telephone calls.
- Handle back-office tasks, including refill requests, injections, and accurate EHR documentation.
- Support patients in a trauma-informed care environment to develop individuality, self-expression, problem-solving, and appropriate behaviors.
- Provide feedback and positive reinforcement, apply program rights and regulations and behavior-modification programs, and communicate appropriately with patients.
- Provide appropriate emergency care, maintain a safe and secure environment, and act as a resource in emergencies.
- Perform basic nursing tasks, including vital signs, blood pressure checks, specimen collection, accu checks, weighing patients, and assisting with activities of daily living.
- Assist nurses with orders that are within the technician's scope of practice.
- Provide trauma-informed care and supervision to patients requiring physical restraints or seclusion.
- Assist patients with relationship difficulties and teach and support appropriate socialization skills.
- Facilitate supportive, classroom educational where appropriate, and psychoeducational activities.
- Communicate effectively verbally and in writing within a diverse and multicultural environment.
- Maintain effective communication and working relationships with the interdisciplinary team and other departments.
- Participate in staff meetings, quality assurance activities, safety, security, infection-control programs, program development and implementation, and additional training assigned by leadership.
- Float as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
