About The Position

The Mental Health Tech works as a member of a multidisciplinary team under the direction of a Registered Nurse to support patient safety and facilitate discharge to the next level of care. The role uses therapeutic communication and activities and teaches appropriate coping and behavioral skills. Depending on the unit and patient needs, the colleague may also perform delegated components of assessment and discharge, unit-specific treatments and diagnostic procedures, activities of daily living, and dietary assistance. The Nursing Support colleague provides safe, quality health care services and assistance to patients under the supervision and direction of a registered nurse or other designated health care professional, consistent with the colleague’s experience, education, and applicable policies and procedures. The position requires orientation to all units in the department and may involve assignment to other units or shifts to meet staffing needs.

Requirements

  • Minimum education is an associate degree in Mental Health or Social Work, a bachelor’s degree in Psychology, or an associate degree in Nursing with documented clinical rotation in mental health; alternatively, four years of work experience may substitute for the listed education.
  • If the incumbent is an LPN, a Michigan license is required.
  • Current Heart Saver (HS) certification is required.
  • Successful completion of comprehensive orientation, skills credentialing, and subsequent unit-based training is required.
  • Ability to demonstrate therapeutic interpersonal skills when interacting with patients and families and collaborating with interdisciplinary teams.
  • Excellent customer-service orientation and ability to deal effectively with hospital personnel, outside customers, and community groups.
  • If the incumbent has the listed formal education, a minimum of one year of experience in a psychiatric care setting is preferred; without formal education, a minimum of four years of experience is required.
  • Physical ability to push, pull, lift, bend, and perform physical management.
  • Ability to work in a patient-care environment with possible exposure to communicable diseases and hazardous substances.

Nice To Haves

  • At least one year of experience in a psychiatric care setting for candidates with the listed formal education.

Responsibilities

  • Assure and maintain patient safety.
  • Complete designated portions of the assessment process and document assigned patients’ care daily.
  • Orient patients and families to the unit and milieu program.
  • Provide patient education using approved unit-specific classes, including topics such as coping skills, chemical dependency, and depression management.
  • Model appropriate behavior and communication with patients, families, and colleagues.
  • Assist patients with activities of daily living, including physical care such as bathing and ambulation, as appropriate to their condition.
  • Contribute to interdisciplinary patient care conferences.
  • Provide basic nutritional support, including passing meal trays, assisting with meals, and collecting and documenting intake as appropriate.
  • Direct or assist with structured and unstructured patient activities and assist in group therapy.
  • Provide basic medical treatments, including monitoring vital signs, recognizing and initially responding to life-threatening conditions, reporting concerns, and measuring and documenting drainage.
  • Perform ECGs, basic respiratory care, and basic range-of-motion activities.
  • Prepare patients and families for discharge throughout the stay and contribute to discharge instructions.
  • Assess patient responses to therapeutic interventions and the dynamics of the unit milieu; plan interventions and adjust activities to unit and patient needs.
  • Participate in unit Shared Governance, educational offerings, and Continuous Quality Improvement activities.
  • Perform other duties as assigned, including nonclinical duties consistent with patient and care-team needs.
  • Demonstrate commitment to the mission and values of St. Joseph Mercy Oakland and comply with applicable laws, regulations, integrity standards, policies, and procedures.
  • Meet customer-service expectations and maintain professional, ethical conduct.
  • Verify appropriate charges for the correct patient, encounter, date, and time of service, make corrections under charge-capture practices, and participate in ongoing education and communication about revenue management.
  • Track and monitor unit equipment and request maintenance services as needed.
  • Use electronic health records proficiently for documentation, assessment, and care management while providing care throughout the shift.
  • Demonstrate knowledge of available treatment resources and their appropriate use, including Crisis Prevention Intervention techniques.
  • Work weekends, holidays, and emergency mandatory overtime as needed to meet staffing requirements; orient to all department units and accept assignments to other units or shifts as needed.
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