About The Position

The Mental Health Tech is a member of a multidisciplinary team who works under the direction of a Registered Nurse to support patient safety and facilitate discharge to the next level of care. The role uses therapeutic communication and activities, and teaches appropriate coping and behavioral skills. Depending on the unit and patient needs, the colleague may also perform delegated assessment and discharge tasks, unit-specific treatments and diagnostic procedures, activities of daily living, and dietary assistance. The Nursing Support colleague provides safe, quality health care services or assistance under the supervision and direction of a registered nurse or other designated health care professional, consistent with their experience, education, and applicable policies and procedures. The role supports St. Joseph Mercy Oakland’s mission and Trinity Health values, maintains professional and ethical conduct, and provides customer-focused care.

Requirements

  • One of the following education or experience pathways: an associate degree in Mental Health or Social Work; a bachelor’s degree in Psychology; an associate degree in Nursing with a documented clinical rotation in mental health; or four years of work experience in lieu of the specified education.
  • If the incumbent is an LPN, a license in the state of Michigan is required.
  • Current Heart Saver (HS) certification.
  • Successful completion of comprehensive orientation, skills credentialing, and subsequent unit-based training.
  • Ability to demonstrate therapeutic interpersonal skills when interacting with patients and families and collaborating with interdisciplinary teams.
  • Customer service orientation skills to interact effectively with hospital personnel, outside customers, and community groups.
  • If the incumbent has the specified formal education, a minimum of one year of experience in a psychiatric care setting is preferred; without the formal education, a minimum of four years of experience is required.
  • Physical ability to push, pull, lift, bend, and perform physical management.
  • Ability to work weekends, holidays, and emergency mandatory overtime to meet staffing needs.

Nice To Haves

  • At least one year of experience in a psychiatric care setting for candidates with the specified formal education.

Responsibilities

  • Assure and maintain patient safety at all times.
  • Complete designated portions of the patient assessment and document assigned patients’ care daily.
  • Orient patients and families to the unit and milieu program.
  • Provide patient education using approved unit-specific classes, including topics such as coping skills, chemical dependency, and depression management.
  • Model appropriate behaviors and communication skills with patients, families, and colleagues.
  • Assist patients with activities of daily living, including physical care such as bathing and ambulating.
  • Contribute to interdisciplinary patient care conferences.
  • Provide basic nutritional support, including passing trays, assisting with meals, and collecting and documenting intake as appropriate.
  • Direct or assist with structured and unstructured patient activities and group therapy.
  • Provide basic medical treatments, monitor vital signs, recognize and initially respond to life-threatening conditions, report concerns, and measure and document drainage.
  • Perform ECGs, basic respiratory care, and basic range-of-motion activities.
  • Prepare patients and families for discharge throughout the patient’s stay and contribute to discharge instructions.
  • Assess patient responses to therapeutic interventions and the dynamics of the unit milieu; plan interventions and adjust activities to unit and patient needs.
  • Participate in unit Shared Governance, unit and department education, and Continuous Quality Improvement activities.
  • Perform other assigned duties, including additional clinical or nonclinical tasks according to unit, patient, and care-team needs.
  • Follow applicable laws, regulations, organizational integrity requirements, standards of conduct, code of ethics, and policies and procedures.
  • Ensure appropriate charges are entered for the correct patient, encounter, and service details, and make corrections according to charge-capture practices.
  • Participate in ongoing education and communication about revenue management.
  • Help track and monitor unit equipment and request maintenance services as needed.
  • Use electronic health records proficiently for documentation, assessment, and care management while providing care.
  • Demonstrate knowledge of available treatment resources and appropriate use of CPI (Crisis Prevention Intervention) techniques.
  • Orient to all units in the department and work on other units or shifts as needed to meet staffing requirements.
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