About The Position

The Behavioral Health Mental Health Technician works as a member of a multidisciplinary team under the direction of a Registered Nurse, supporting patient safety and helping facilitate discharge to the next level of care. The role uses therapeutic communication and activities, and teaches appropriate coping and behavioral skills. Depending on the assignment, the technician may also perform delegated assessment and discharge tasks, unit-specific treatments and diagnostic procedures, activities of daily living assistance, and dietary support. The technician provides and documents patient care, orients patients and families to the unit, supports patient education and group activities, and contributes to interdisciplinary care planning and discharge preparation. Duties also include basic medical care and procedures, monitoring patient responses, maintaining equipment, documenting in electronic health records, and participating in unit education, shared governance, and quality improvement. Assignments and duties may vary by unit, patient population, and care needs.

Requirements

  • Minimum education: an associate degree in mental health or social work, a bachelor's degree in psychology, or an associate degree in nursing with documented clinical rotation in mental health; alternatively, four years of work experience may substitute for the listed education.
  • If the incumbent is an LPN, a Michigan state license is required.
  • Current Heart Saver (HS) certification is required.
  • Successful completion of comprehensive orientation, skills credentialing, and subsequent unit-based training is required.
  • Ability to demonstrate therapeutic interpersonal skills when interacting with patients and families and collaborating with interdisciplinary teams.
  • Excellent customer-service orientation and ability to deal effectively with hospital personnel, outside customers, and community groups.
  • If the incumbent has the specified formal education, at least one year of experience in a psychiatric care setting is preferred; if the incumbent does not have that education, at least four years of experience is required.
  • Ability to push, pull, lift, bend, and perform physical management.
  • Ability to work weekends, holidays, and emergency mandatory overtime to meet staffing needs.
  • Ability to orient to all units in the department and work on other units or shifts as needed to meet staffing requirements.

Nice To Haves

  • At least one year of experience in a psychiatric care setting for candidates with the specified formal education.

Responsibilities

  • Maintain patient safety at all times.
  • Complete designated portions of the assessment process and document daily care for assigned patients.
  • Orient patients and families to the unit and milieu program.
  • Provide patient education using approved unit-specific classes, including topics such as coping skills, chemical dependency, and depression management.
  • Model appropriate behaviors and communication with patients, families, and colleagues.
  • Assist patients with activities of daily living, including physical care such as bathing and ambulation.
  • Contribute to interdisciplinary patient care conferences.
  • Provide basic nutritional support, including tray passing, meal assistance, and intake collection and documentation as appropriate.
  • Direct or assist with structured and unstructured patient activities and group therapy.
  • Provide basic medical treatments, monitor vital signs, recognize and report life-threatening conditions, and empty, measure, and document drainage equipment.
  • Perform ECGs, basic respiratory care, and basic range-of-motion activities.
  • Prepare patients and families for discharge throughout the stay and contribute to discharge instructions.
  • Assess patient responses to therapeutic interventions and unit milieu dynamics; plan interventions and adjust activities to unit and patient needs.
  • Participate in unit Shared Governance, department and unit education, and Continuous Quality Improvement activities.
  • Use knowledge of available treatment resources and appropriate resource use, including CPI techniques.
  • Ensure appropriate charges are entered for the correct patient, encounter, date and time of service, and required modifiers; make corrections according to charge-capture practice.
  • Participate in ongoing education and communication regarding revenue management.
  • Track and monitor unit equipment and request maintenance services as needed.
  • Use electronic health records proficiently for documentation, assessment, and care management throughout the shift.
  • Perform other duties as assigned, including nonclinical duties consistent with patient and care-team needs.
  • Demonstrate conduct consistent with Trinity Health values, applicable laws and regulations, organizational integrity standards, and customer-service expectations.
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