Mental Health Residential Case Manager
OCO•Fulton, NY
•Onsite
About The Position
Join our Mental Health Transitional Living Program and help individuals with serious mental illness build independence, stability, and everyday life skills. This is a hands-on role where you’ll support residents in a structured, community-based setting.
Requirements
- Bachelor’s degree in Human Services or related field OR Associate’s degree + 3 years experience in a mental health setting
- Experience working with individuals with serious mental illness (SMI); co-occurring SUD/DD preferred
- Strong communication and documentation skills
- Ability to remain calm and make sound decisions in crisis situations
- Team-oriented with the ability to work independently
- Compassionate, respectful, and non-judgmental approach
- Valid NYS Driver’s License with acceptable driving record
- Reliable transportation for client-related travel
- Ability to navigate stairs and respond to emergency situations
Responsibilities
- Serve as Qualified Mental Health Staff (QMHS) in compliance with NYS OMH regulations
- Manage a caseload and develop Individualized Action Plans (IAPs)
- Provide daily living skills training (ADLs), coaching, and recovery-based support
- Monitor and document residents’ mental, emotional, and behavioral health
- Provide crisis intervention and trauma-informed support
- Oversee medication administration, documentation, and med counts
- Coordinate care with healthcare providers, social services, and community resources
- Facilitate groups and skill-building activities
- Maintain a safe, structured, home-like environment
- Complete accurate documentation and Medicaid billing records
Benefits
- Sign On Bonus Opportunities
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
