Men's Department Sales Manager
About The Position
The Sales Manager works under the direction of the DSE and is responsible for helping achieve company objectives by driving sales and developing the clienteling, selling skills, and behaviors of a high-performing team. The role maintains a visible presence on the selling floor to coach Style Advisors and, in select stores, Managers. It focuses on connecting with clients, building lasting relationships through exceptional service and regular outreach, and maximizing sales through appointments, events, and client engagement. The Sales Manager is also responsible for recruiting, onboarding, training, ongoing education, and performance management for the selling team and, in select stores, their Managers. The role provides product knowledge training and communicates event information and policy and procedure updates while fostering teamwork and managing performance issues effectively. The position requires flexible scheduling to meet business needs, including evenings, weekends, and holidays.
Requirements
- Strong interpersonal and collaboration skills.
- Ability to work in a fast-paced environment where priorities vary.
- Ability to organize and execute operational processes.
- Ability to inspire others through thoughtful leadership.
- Ability to develop solutions using research and critical thinking.
- Ability to drive positive outcomes through objectives and measures and successfully monitor progress and results.
- Willingness to seek process improvements and adapt to change and challenges to existing conventions.
- Proficiency with available technology, including clienteling tools, social media for social selling, and MS Office.
- Flexibility to work evenings, weekends, and holidays according to business needs.
- At least 3 years of management experience and a proven track record managing a selling and operations workforce and achieving results.
Responsibilities
- Establish deep client relationships and drive repeat business to achieve sales and event goals.
- Deliver memorable client experiences and plan client appointments to maximize results.
- Maximize appointments with clients and members of their networks.
- Inform clients about in-store events and partner with the Store Director and Area Marketing Manager to identify top clients and execute events and experiences.
- Identify patterns in client spending and opportunities to increase wallet share.
- Increase new client acquisition through marketing tools such as social media, referrals, and networking.
- Adapt priorities based on business needs and use technology to strengthen client relationships and acquire new clients.
- Use clienteling tools to stay connected with clients and make targeted recommendations based on shopping history and preferences.
- Use technology to deliver 24/7 service and stay informed about new merchandise deliveries to maximize selling potential.
- Recruit candidates and fill open roles promptly.
- Onboard and train new hires.
- In select stores, coach and develop Managers to support sales and growth goals.
- Coach and develop Style Advisors in building their personal brands through proactive outreach and social media.
- Lead continued education for Managers and Style Advisors, including product knowledge, client events and experiences, and selling and clienteling.
- Promote accountability through ongoing coaching on company policies and procedures and performance management as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Associate/employee discount
- Career advancement opportunities
- Healthy work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
