Memory Care Coordinator ~ Phoenix

MorningStar Careers•Phoenix, AZ

About The Position

The Memory Care Coordinator (referred to in the description as the Reflections Coordinator) manages services addressing resident care needs in the Memory Care Community. The role hires, trains, supervises, and schedules caregivers and med techs; monitors resident care needs and changes in condition; responds to resident and family concerns and special requests; and acts as a liaison with community providers. The coordinator is expected to show genuine interest, patience, and understanding when working with residents with dementia, their families, and visitors, and to perform assigned duties in accordance with applicable regulations and company policies. The position oversees and participates in caregiving and coordination of residents’ health care needs. It includes staff education and training, medication administration and documentation, maintaining resident records, developing and updating negotiated service plans and assessments, communicating with residents and families, ensuring infection-control supplies and practices, and completing incident documentation and follow-up. The coordinator also supports resident activities suited to dementia-related needs and coordinates quarterly family support groups. The role is full-time, salaried, and scheduled Sunday through Thursday. The stated pay range is $58,000 to $60,000.

Requirements

Demonstrate the company’s core values: Love, Kindness, Honesty, Goodness, Fairness, and Respect.
Successfully complete State-approved Medication Administration training.
Hold a current first aid certificate.
Have a minimum of two years of health-related experience, including caring for people with dementia preferred, or supervisory/management experience working with people with dementia.
Know procedures and techniques for dementia-related resident care and standard techniques for personal services for dementia residents and care of equipment and supplies.
Understand universal precautions for preventing infection or contamination and be familiar with resident assessment and the development and execution of negotiated care plans for residents with dementia.
Be able to read and interpret documents such as safety rules, operating and maintenance instructions, and manuals.
Have good communication skills; communicate effectively in English and understand and follow written and oral directions.
Provide resident-care services within the limits of delegated tasks.

Nice To Haves

Experience caring for people with dementia.

Responsibilities

Interview, hire, train, supervise, and schedule caregivers; arrange med tech coverage and manage staffing within the required budget.
Assist the Business Office Manager with new-hire paperwork, attendance logs, timesheets, and employee evaluations.
Identify staff education needs and coordinate new-hire orientation, weekly mini-modules, mandatory in-service meetings, and state-required training.
Train staff on dementia-related behaviors, interventions, and conditions, and ensure staff understand residents’ needs, negotiated service plans, and task or assignment sheets.
Observe residents and report symptoms or changes in condition to the Wellness Director; ensure care staff document changes on the Daily Log.
Assist with and prepare and administer medications according to procedure, record reactions, and maintain records reflecting resident conditions.
Supervise and participate in caregiving and coordinate residents’ health care needs, ensuring their care needs are addressed.
Work with the Wellness Director to develop, maintain, and update residents’ Negotiated Service Plans, assessments, and task or assignment sheets at move-in, after a change in condition, and every three months, gathering input from resident care managers.
Communicate with residents and families about care needs and assist with counseling residents and families.
Ensure infection-control guidelines are followed and staff have an adequate, ongoing supply of gloves and other protective supplies.
Immediately report suspected resident abuse; complete incident reports and submit them for follow-up to the Wellness Director and Executive Director within 24 hours in accordance with applicable guidelines.
Complete the monthly incident tracker and work with the Wellness Director on intervention and incident-reduction addenda and monthly QA/safety committee reviews.
Ensure resident care managers accompany residents to prescribed activities and provide additional one-on-one time to residents unable to attend.
Coordinate with the Life Enrichment Coordinator on a daily activity schedule specific to residents with dementia and ensure resident-specific activity interest and ability assessments are completed and included in service plans.
Coordinate ongoing quarterly support groups for residents’ family members.
Promote teamwork across departments and solve problems in accordance with company standards and guidelines.