Membership Team Leader Mozambique

Momentum Group Limited

About The Position

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Requirements

Grade 12 (Office Administration certificate is an advantage).
At least 2 years' administrative experience.
Basic knowledge of membership administration processes, fund rules, card processing, and customer service.
Proficiency in Microsoft Office and relevant membership systems.
Strong attention to detail and data-capturing skills.
Good verbal and written communication skills.
Ability to plan, organise and manage routine administrative tasks efficiently.
Customer-focused with strong teamwork and problem-solving abilities.
Willingness to undergo training on company policies, procedures, and systems.

Nice To Haves

Office Administration certificate is an advantage.

Responsibilities

Ensure that member registrations, amendments and updates are processed accurately and within the agreed service levels.
New groups are finalized on the system according to the check list of take on, within a 48-hour period.
New members are approved within a 48-hour period.
Print membership cards within a 24-hour period.
Scan of employee forms.
Membership changes are effected as requested (addendum, alteration form, claims Status).
Ensure that over age dependents, pending members, GWP underwriting are reviewed on monthly basis.
Ensure that updates on mobile web and payer portal are monitored and reviewed on monthly basis in order to guarantee quality service delivery to clients.
Ensure that membership communications are delivered to members.
Ensure that all members in the scheme have updated contact details and monitor bounced emails.
Ensure online registration for members.
Finalize all system enhancements related to membership module.
Issue underwriting letters when necessary.
Approve executed and uplifted suspensions in the system.
Provide solutions to any relative membership change, if necessary, address the issues to back office.
Premium loading for renewal - manage window period process.
Monitor Query system – member feedback control.
Ensure that cards and ribbons compliance with minimum stock required.
Report any operational abnormality to the line manager.
Ensure that exceptions to the operational rules are authorized on special request form.
Provide Membership feedback to the Internal Auditors in cordination with OPS Manager.
File – necessary supporting documents should be kept on file.
Report on monthly basis, until the 3rd day of the month for validation.
Keep all tasks under control by monitoring other membership agents and evaluate them.
Membership rules must be followed according to the protocols.
Must be able to innovate, develop innovation tools according to the new challenges (system development) and to use any new system required by the company.
Promote a good working environment as expected by internal policies of the organization.