Membership Agent Mozambique

Momentum Group Limited

1d

About The Position

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. The Role Purpose is to administer membership applications and records accurately, ensuring efficient member onboarding and ongoing membership support.

Requirements

• Grade 12 with administrative experience.
• Membership administration and customer service knowledge.
• Computer literacy (Microsoft Office and relevant systems).
• Strong communication, organisation and attention to detail.
• Accurate data management and record-keeping skills.

Nice To Haves

• Business Acumen
• Problem solving skills
• Attention to detail
• Excellent written and verbal communication skills
• Collaboration
• Client/ Stakeholder Commitment
• Impact and Influence
• Drive for Results
• Self-awareness and Insight
• Leads Change and Innovation
• Diversity and Inclusiveness

Responsibilities

• Ensure that cards and ribbons compliance with minimum stock required
• Report any operational abnormality to Membership Supervisor/ Line Manager.
• Ensure that exceptions to the operational rules are authorized on special request form;
• Ensure that all members in the scheme have updated contact details and monitor bounced emails.
• File – necessary supporting documents should be kept on file;
• Report on monthly basis, until the 3rd day of the month for validation.
• Membership rules must be followed according to the protocols.
• Must be able to innovate, develop innovation tools according to the new challenges (system development) and to use any new system required by the company.
• Promote a good working environment as expected by internal policies of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED