Membership Specialist

Ohio Education Association • Columbus, OH

9d • $46,000 - $54,000 • Onsite

About The Position

The Ohio Education Association (OEA) is seeking a Membership Specialist. This role is critical in providing concierge-level customer service to OEA members, reconciling and processing membership data, gathering membership information, ensuring data accuracy, and maintaining documentation. OEA represents over 100,000 teachers, faculty members, and support professionals in Ohio's schools, colleges, and universities, aiming to improve public education and the lives of Ohio's children.

Requirements

• High school diploma or equivalency
• Familiarity with an accounting environment and/or use of computer systems, databases and computer software applications
• Perform accurate data entry into multiple databases
• Ability to communicate effectively and professionally
• Ability to cross train with other Business Services Division staff within the same position grade

Nice To Haves

• associate’s degree preferred

Responsibilities

• Uses current computer software applications and equipment to enter member and other data and process information in accordance with Association policies and procedures
• Provides customer service to members and callers
• Reconciles customer accounts and makes adjustments according to Association policies
• Creates and/or maintains documentation via paper and electronic filing systems
• Initiates contact for the purpose of reconciling local accounts
• Reviews and proofreads data; notes errors or discrepancies; initiates corrective action and follow-up
• Performs duties via phone and through various software applications
• Provides support for organizing plans and practices for engaging members
• Maintains confidential records and files
• Operates in a collaborative team environment
• Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail
• Attends staff meetings and trainings
• Provides input into decision-making as it impacts associate staff functions
• Assists with development of written documentation for process improvements and training manuals
• Performs basic mathematical calculations

Benefits

• FICA Pick-Up
• Eligible for Medical, Dental and Vision FIRST DAY
• PTO: 11 Holidays, Personal, Sick, Vacation, and Parental Leave
• Retirement: 401K, Defined Contribution, HRA, FSA
• Casual Work Attire & FREE Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED